I had a couple of recent discussions with fellow laundromat owners researching point-of-sale systems for their drop-off laundry Wash-Dry-Fold services in which the same question came up:
How do you track orders through every stage of cleaning?
It’s a good question! Unlike with dry cleaning where every item is individually tagged or barcoded, bulk laundry cleaning by the pound does not lend itself well to individual garment tracking. Just whose socks are those, anyway? Great systems that inherently help prevent mixups will benefit your laundromat business and help your Wash-Dry-Fold service thrive.
Here is a system we came up with at my family’s business, Liberty Laundry, which can be used with any system, whether or not you’re using a fancy computer point-of-sale system like what I sell or are still using an old-fashioned cash register with carbon-copy tickets:
Hey, Brian Henderson here of Liberty Laundry and Wash-Dry-Fold POS. Today I’m going to show you how to use a free tool called Google Forms, as well as Google Sheets, in order to make an equipment problem log that’s online and accessible anywhere, including from your smartphone for your laundromat, as well as how to create an order check out form for your drop-off laundry service. Whenever an order is handed out for your drop-off laundry service, then you know exactly who handed it out to whom, and when.
(Brian Henderson): In this video, I’m going to show you how to set up loyalty plans with the Wash-Dry-Fold POS system. More specifically, I’m going to show you a particular way to set up kind of a 10th wash free type of plan that’s a commonly requested feature from many laundromats who had traditional punch card style offerings for the customers, where each time a customer visits the store, then they’d get punches put on their card, and once they accumulated enough, then they’d be able to turn it in for some type of reward. So, on this customer’s 10th visit, they would get a free wash, or, say, a coupon discount off of their next order.
(Brian Henderson): This video is going to teach you how to issue store credit and then later allow a customer to use store credit to pay for an order. First, we’ll click on find to choose our customer, and we’ll go to edit customer. We’ll then click on the account info tab. And we’ll click the O button next to open account date. This customer now has an open account meaning they can receive store credit, or in the case of commercial accounts, they could charge transactions to on account as a payment method. The only difference is positive and negative values. We’ll click on update. Now we will issue a refund to this customer with store credit.