What if I need to make a return?

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What if I need to make a return?

We’re confident you’ll love our system; but even so, for those “just in case” situations we offer a 30 day return policy:

Return Policy:

  • All return claims must be made within 30 days of shipment date.
  • All returned items must be received in salable condition (meaning they are fit to be resold) with all manuals, parts, paperwork, and packaging intact.
  • All returns that are not exchanged for another item will be charged a 25% restocking fee.
  • Defective items will be replaced without charge.
  • Shipping charges for returns are non-refundable.
  • Damage that occurred during shipping to you will need to be resolved through the damage claims process of the courier your order was sent with (typically FedEx or UPS).
  • Software licenses and technical support plans are non-refundable.
  • No return will be accepted without first obtaining a return authorization.
  • Returns are not accepted from laundry equipment distributors.
  • Contact us by email for a return authorization.

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