What if I need to make a return?
What if I need to make a return?
We’re confident you’ll love our system; but even so, for those “just in case” situations we offer a 30 day return policy:
Return Policy:
- All return claims must be made within 30 days of shipment date.
- All returned items must be received in salable condition (meaning they are fit to be resold) with all manuals, parts, paperwork, and packaging intact.
- All returns that are not exchanged for another item will be charged a 25% restocking fee.
- Defective items will be replaced without charge.
- Shipping charges for returns are non-refundable.
- Damage that occurred during shipping to you will need to be resolved through the damage claims process of the courier your order was sent with (typically FedEx or UPS).
- Software licenses and technical support plans are non-refundable.
- No return will be accepted without first obtaining a return authorization.
- Returns are not accepted from laundry equipment distributors.
- Contact us by email for a return authorization.