Remote Login Instructions

Login Credentials

By design and for security reasons, only team members with Admin or Manager roles in their user profiles can sign into the Wash-Dry-Fold POS software at wdfpos.com with their username and password.  Attendants only have their own personal PIN which they use to access the Register and Order Tracker pages within WDF POS on a computer that has already been signed into by an Admin or Manager.

The Problem

What do you do if a laundry attendant at your laundromat accidentally or intentionally logs out of the Wash-Dry-Fold POS software and there isn’t an admin or manager with login credentials physically present to sign back in?

The Solution

Providing your administrative or manager username and password to your employees is not recommended. Instead, we recommend installing a remote login program on your POS computer. This way, you can remotely log in to the computer to type in your email and password when needed. As an added bonus, you can control the mouse on the screen and remotely view the computer’s monitor which is helpful if an attendant is needing assistance with an issue.  You can also access files stored on the POS computer’s hard drive.

There are many remote login programs out there available, ranging from free to inexpensive to pricey. Some of them even allow you to remotely control the computer from an app on your smartphone which is handy if you’re on the go.

Here are some recommended remote login programs:
Splashtop (Inexpensive and very reliable)
Google Chrome Remote Desktop (free)
Teamviewer (pricey but has many features)

If you have experienced several instances where the POS computer is logging out all by itself, it’s possible that you have not checked the “stay logged in” option on the login screen when signing into the software.  Please make sure this is selected when signing in on the POS computer to remain logged in longer than 24 hours.