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Label Printer is Printing Many Blank Labels

Please view our Bag Label Printer Setup page in the First Time Setup section of our support page as a first step if your bag label printer is not working correctly.

 

The troubleshooting instructions on this page are to be followed only if you have a Zebra brand bag label printer and your store has already gone through first-time setup with our team.  Here is what to do if your bag label printer is printing out many blank labels:

 

1. Clean the sensors. Turn off the label printer, then open it and remove the roll of labels. The first sensor is in a small yellow plastic piece, placed in a groove track going left and right. The second sensor is under the lid, near the printhead. Clean off the sensors with compressed air or a clean microfiber cloth. Please do not use any chemicals or liquids. The sensors are circled in red in the following image:

2. Reseat the movable sensor’s position. Move the sensor along the track, first all the way to the left, then all the way to the right.

3. Recalibrate the printer. Load the roll of labels back into the printer, then hold down the power button until it turns on. Hold the paper feed button (square-shaped button) until the light blinks twice and then lift your finger. About 4 blank labels will come out as the printer calibrates. Press the paper feed button just once more briefly and one blank label should come out each time you push the button.