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How do I update my bank account info in CardPointe?

Here’s how to update your bank account info for your CardConnect merchant account:

  1. Log into your CardPointe dashboard at
  2. Click on the Support page.
  3. Click “Create Ticket”.
  4. Select “Bank Account Change” as the reason for the ticket.

You will then see a form to fill out to provide that information to CardConnect.

It is a good idea to include a picture of a voided check or a bank letter in the attachments section to ensure speedy approval.

Please note that only the original signer of the account can request this change.