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Google Chrome error message when opening app from shortcut

The Problem:

Due to a recent Google Chrome browser update, some Wash-Dry-Fold POS users are seeing the following error message when opening wdfpos.com from the shortcut installed on their POS computer’s desktop or taskbar:

“Wash-Dry-Fold POS” is no longer supported

Old versions of Chrome apps won’t open on Windows devices after December 2022. You can check if there’s a new version available.

You can click “Open anyway” to carry on with using Wash-Dry-Fold POS, but we recommend following the solution below to permanently fix this issue.

The Solution:

No worries! This is simply due to a Google Chrome update and has nothing to do with the ongoing functionality of Wash-Dry-Fold POS.  Here’s what to do:

Part 1 of 4: Clear Browsing Data & Bookmarks

  1. Click the profile icon in the top right corner of the screen
  2. Click the gear icon next to “Other profiles”
  3. Click the three dots in the top right corner of the profile
  4. Click Delete
  5. Click the red Delete button (Please note that this will sign you out of the WDF POS app. You will sign back in during the next part.)

Part 2 of 4: Sign Back In to WDF POS and Create Shortcut

  1. Open Google Chrome and go to wdfpos.com
  2. Sign into Wash-Dry-Fold POS with an admin or manager’s email address and password
  3. Click the three dots in the top right corner of the screen
  4. Select More Tools > Create Shortcut…
  5. Select Open as window
  6. Click Create

You will now have a shortcut directly to WDF POS on your desktop.  Please also right-click the shortcut icon and select Pin to taskbar.

Part 3 of 4: Enable Touch Events

This step is needed to allow the drag & drop feature on the Order Tracker page using your POS computer’s touchscreen.

1. Right-click the Wash-Dry-Fold POS shortcut on your desktop and select Properties
2. Click in the input area titled Target: and use the right arrow key on your keyboard to scroll all the way to the end of the file path.
3. Hit the spacebar on your keyboard to add a space and then type the following text after the file path:

--touch-events

(Be sure to enter a space before typing this as seen in the picture below and please note the two hyphens at the beginning. Please note that your shortcut’s file path may be different than what’s seen in the example image; do not delete any part of it. )

4. Click Apply and then OK

 

Part 4 of 4: Disable Autofill for Passwords, Payment Methods & Addresses

Open Google Chrome again and go to the following address:

chrome://settings/autofill

  1. Click on Password Manager and disable “Offer to save passwords” and “Auto Sign-In”
  2. Click the back arrow to go back a page
  3. Click on Payment methods and disable “Save and fill payment methods” and “Allow sites to check if you have payment methods saved”
  4. Click the back arrow to go back a page
  5. Click on Addresses and more and disable “Save and fill addresses”
  6. Close Google Chrome and you’re done!