Credit Card Reader Not Working

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A stable internet connection is required for your credit card terminal to work. The bottom of the screen on your credit card terminal should say Bolted or Connected.

Listed below are a few troubleshooting steps to try to resolve this issue.

  • Unplug the credit card reader’s power cable, then unplug its ethernet cable. Plug the ethernet cable into a different available port on your internet router, then plug the power cable back in and wait for the reader to completely power back on. Wait a few minutes for it to completely power back on, then check to see if the reader is working by processing a test transaction.
  • Try resetting your internet router. After you reset the internet router, you’ll want to also reset the credit card reader by unplugging and then plugging the credit card reader power cable back in. Once the reader is back on, wait a few minutes then check to see if it is working by running a test transaction.
  • Replace your current ethernet cable with a new one. Connect the new ethernet cable to your router or ethernet switch and plug in the credit card reader’s power cable last to see if this resolves the issue.

If your credit card reader is still not working and saying Unbolted or Disconnected after you’ve gone through the steps listed, we recommend contacting CardConnect Merchant Support at 877-828-0720 for further troubleshooting.