Here is what to do if the drag & drop feature is not working with your touchscreen (but it is with the mouse) on the Order Tracker screen of Wash-Dry-Fold POS.

Disable Overscroll History Navigation in Chrome

Your web browser, Google Chrome, likely has a feature turned on by default that navigates back or forward a page in your browsing history by swiping from the far right or far left side of the screen.  This sometimes can cause interference with the drag & drop feature for orders on the Order Tracker.

1. Open up Google Chrome on your computer and type the following into your address bar up top:

chrome://flags

2. Next type in the following into the search box on the Flags page:

overscroll

3. You will see the option for “Overscroll history navigation” – select “Disabled” and then click “Relaunch”

Enable Touch Events

This is a quirk of Windows 10 touchscreen computers using Google Chrome.  You will need to edit the file path of your Google Chrome and Wash-Dry-Fold POS shortcuts to enable the drag and drop feature. This affects not only Wash-Dry-Fold POS but also any other web app that uses drag and drop functions with a touchscreen.

This step is needed to allow the drag & drop feature on the Order Tracker page using your POS computer’s touchscreen.

1. Right-click the Google Chrome and/or the Wash-Dry-Fold POS shortcut on your desktop and select Properties
2. Click in the input area titled Target: and use the right arrow key on your keyboard to scroll all the way to the end of the file path.
3. Hit the spacebar on your keyboard to add a space and then type the following text after the file path:

--touch-events

(Be sure to enter a space before typing this as seen in the picture below and please note the two hyphens at the beginning. Please note that your shortcut’s file path may be different than what’s seen in the example image; do not delete any part of it. )

4. Click Apply and then OK

If your Wash-Dry-Fold POS software is printing the wrong time on receipts, then it’s possible your computer’s date & time settings are incorrect.

This page (How to set your time and time zone) will show you how to adjust your date & time settings.

Make sure you have these following settings:

1. “Set time automatically” is turned on. (Sometimes you will need to turn this off and then back on again for it to start working properly)
2. “Set time zone automatically” is turned off
3. Select your correct time zone

Let’s say you need to change an order from “Done” back to “To Do” the day after it was processed, but it’s the next day and the Done column has already been automatically cleared of orders.  Here is an alternative way you can change an order’s status when you cannot do so from the Order Tracker page.

First, select “Recall Order” on the Register page.

Search for the order in question on the Recall Order screen.  Select the blue “View Details” button to the right of the order’s entry.

Use the dropdown at the top of the Order Details popup to change the production status to any stage you’d like.

If you are changing an order’s status from “Done” to some other status like in the scenario described above, the order should reappear on the Order Tracker page in the status’s column you chose.

For Weight Scales purchased in 2020 and after:

1. You can “Zero Out” a default of up to 3lbs by selecting the >0< button on the front display of the weight scale.
2. To perform a “Hard Tare” and “Zero Out” a weight from 3 to 15lbs, you’ll need to unplug the scale and wait 30 seconds. Place your item on the scale and plug the scale back in. This method is used for a wire basket although we recommend plastic tubs in most cases.
3. To reverse either method, remove the item and repeat steps 1 or 2 without any item.

Wash-Dry-Fold POS is a cloud-based system, and as such requires an internet connection to access.  We strongly recommend high-speed, broadband internet for the store where your POS computer will be located.  The FCC defines “broadband” internet as having a download speed of 25 megabits per second (abbreviated Mb/s, Mbps) or higher.  If you are unsure of your internet speed, use this link to test your connection on the POS computer at your store.

If you experience spotty connection issues or intermittent outages on an ongoing basis at your location that your internet service provider cannot fix, we also offer a cellular failover router to help ensure that your system stays connected.

When buttons on the screen are out of their usual alignment, it is typically due to Wash-Dry-Fold POS’s window being zoomed in on by accident.

To reset the zoom level back to its default of 100%, first make sure Wash-Dry-Fold POS is open and focused on the screen, and then on your keyboard press Ctrl+0 (that’s the “Control” key and the zero key at the same time).

Login Credentials

By design and for security reasons, only team members with Admin or Manager roles in their user profiles can sign into the Wash-Dry-Fold POS software at wdfpos.com with their username and password.  Attendants only have their own personal PIN which they use to access the Register and Order Tracker pages within WDF POS on a computer that has already been signed into by an Admin or Manager.

The Problem

What do you do if a laundry attendant at your laundromat accidentally or intentionally logs out of the Wash-Dry-Fold POS software and there isn’t an admin or manager with login credentials physically present to sign back in?

The Solution

Providing your administrative or manager username and password to your employees is not recommended. Instead, we recommend installing a remote login program on your POS computer. This way, you can remotely log in to the computer to type in your email and password when needed. As an added bonus, you can control the mouse on the screen and remotely view the computer’s monitor which is helpful if an attendant is needing assistance with an issue.  You can also access files stored on the POS computer’s hard drive.

There are many remote login programs out there available, ranging from free to inexpensive to pricey. Some of them even allow you to remotely control the computer from an app on your smartphone which is handy if you’re on the go.

Here are some recommended remote login programs:
Splashtop (Inexpensive and very reliable)
Google Chrome Remote Desktop (free)
Teamviewer (pricey but has many features)

If you have experienced several instances where the POS computer is logging out all by itself, it’s possible that you have not checked the “stay logged in” option on the login screen when signing into the software.  Please make sure this is selected when signing in on the POS computer to remain logged in longer than 24 hours.

Your computer won’t print any receipts.  The cash drawer won’t open, either, because drawer open commands are triggered by the receipt printer.  You’ve checked that the receipt paper is installed correctly and the printer door is closed properly, but it’s still not working.  The most common cause for this is that a print job has encountered an error and is stuck in the computer’s print queue.  Until the print queue is cleared, no other print jobs will go through and the cash drawer won’t open.

To open the print queue, open the Start menu and then click Settings.  Click Devices, and then click Printers & scanners in the left column.  Click the printer in question, then click the “Open queue” button that appears beneath it.

Alternatively, double-click the active printer icon in the taskbar notification area (very bottom right corner).  The icon may be hidden in the “Show hidden icons” arrow ^ area.

In the print queue window, click “Printer,” then click “Cancel All Documents” from the options that appear.  This will clear all queued print jobs, including the one that encountered an error and is jamming everything up.

If the receipt printer still isn’t working after clearing the print queue, try restarting the computer.  If it’s still not working after that, please contact us for additional troubleshooting.

On-screen keyboard issues are likely related to Windows settings. When you’re having trouble with the on-screen keyboard popping up on every screen without prompting it to, there are two common reasons. Either someone has accidentally placed the computer into “tablet mode” or we need to adjust a setting that prevents the touch keyboard from appearing outside of tablet mode.

1. How to get out of tablet mode:

It’s possible your computer is in tablet mode, which would cause the keyboard to pop up any time an input is selected.

WDF POS systems running on the white Limited Edition computers sometimes have an issue with the receipts printing longer than expected and the cash drawer not opening. This is oftentimes caused by a check box labeled “Enable ESC/POS Routing” being unchecked in the settings of the StarMicronics “Configuration Utility TSP100” program.

First, click on your computer’s start menu in the screen’s bottom left corner. Find the file named “StarMicronics”, select “Configuration Utility TSP100” and when asked if you would like to allow the application to make changes to your device, select Yes.

At this point, you should see a small box labeled “Select An Emulation” where you will click to highlight the second option “ESC/POS Mode” and then click OK.

On the left side of the “Star Micronics TSP100 Configuration (ESC/POS Mode)”, you’ll select “Print Job Routing”, and this will bring you to the little check box titled “Enable ESC/POS Routing” that should remain checked at all times. Check the box, select “Apply Changes” and then select close.

If the fix listed above does not help, the issue may be due to a Windows update on 6/8/21 that affected some WDF POS systems running on the white Limited Edition computers.

StarMicronics, the receipt printer manufacturer, has issued an updated driver to fix this issue.  Here’s what to do:

1. Go to https://starmicronics.com/support/products/tsp100iii-support-page/ and click TSP100 futurePRNT Software Full (first option on the list) to download the driver
2. Start at step #5 of this tutorial: https://www.starmicronics.com/help-center/knowledge-base/how-to-install-futureprnt-driver-update-ver-7-5-1/

When printing a longer length full-page receipt or invoice, you may occasionally see a strange overlap or cutoff that obscures lines of text between pages.

This issue is easy to fix.  In the print dialog, click “More settings”.  Select “Custom” from the Scale setting dropdown list.

Up and down arrows appear next to the scale percentage number when you hover over it.  Adjust the scale of the print up or down, pausing occasionally to let the print preview refresh, until the overlap/cutoff issue goes away.

From time to time, clearing your browsing data might fix a technical issue that you are experiencing.

On either Google Chrome or the Wash-Dry-Fold POS window, press the keyboard shortcut Ctrl+Shift+Del. This will take you directly to the “Clear browsing data” popup. Alternatively in Google Chrome, you can click the three dots in the top right corner, then hover over the “More tools” option and click “Clear browsing data…” from the options that appear.

Check the boxes, select “All time” from the Time range dropdown, and click the blue “Clear data” button. Please note that an admin or manager will need to sign back into Wash-Dry-Fold POS afterward.

Your new wireless barcode reader might accidentally open the Downloads window in Google Chrome when scanning a receipt barcode. To fix this, reprogram the barcode reader by scanning a few specific barcodes to change the “terminator selection.” These barcodes can be found in the Quickstart Guide: https://pos-x.com/download/ion-wireless-quickstart-guide/

First, scan the “Start configuration” barcode, then scan the “CR” barcode, and lastly scan the “End configuration” barcode as shown in the photo below.

If you’re unable to scan these barcodes from your computer screen, you’ll need to print them out. If you do not have a full-page printer available, you can print them out from your computer’s receipt printer. Go to the Start menu, find the Snipping Tool and open it. Select “New”, then click and drag to draw a box around each barcode. It should open a screenshot in a separate window. Select File>Print from the Snipping Tool toolbar to print the barcode with the POS-X built-in receipt printer.

Once you’ve printed the barcodes, scan them one at a time in the order detailed above. Your barcode scanner will beep when you start and end the configuration. If you’re confident that you’ve completed all of the steps, test out a receipt or label on the Recall Order or Pick Up Order screen in Wash-Dry-Fold POS.

An internet connection is required for your credit card terminal to work.

The bottom of the screen on your credit card terminal should say Connected.

Troubleshooting Guide

Here’s what to do if your CardPointe Integrated Terminal says Disconnected

• Refer to this setup tutorial to make sure your credit card reader terminal is properly connected

• Unplug the credit card reader’s power cable, then unplug its ethernet cable. Plug the ethernet cable into a different available port on your internet router, then plug the power cable back in and wait for the reader to completely power back on. Wait a few minutes for it to completely power back on, then check to see if the reader is working by processing a test transaction.

• Try resetting your internet router. After you reset the internet router, you’ll want to also reset the credit card reader by unplugging and then plugging the credit card reader power cable back in. Once the reader is back on, wait a few minutes then check to see if it is working by running a test transaction.

• Replace your current ethernet cable with a new one. Connect the new ethernet cable to your router or ethernet switch and plug in the credit card reader’s power cable last to see if this resolves the issue.

If your credit card reader is still not working and saying Disconnected after you’ve gone through the steps listed, we recommend contacting CardConnect Merchant Support at 877-828-0720 for further troubleshooting.  Ask for CardPointe technical support when you call, and be sure to have your Merchant ID to provide to them to identify your account.

Please view our Bag Label Printer Setup page in the First Time Setup section of our support page as a first step if your bag label printer is not working correctly.

The troubleshooting instructions on this page are to be followed only if you have a Zebra brand bag label printer and your store has already gone through first-time setup with our team.  Here is what to do if your bag label printer is printing out many blank labels:

1. Clean the sensors. Turn off the label printer, then open it and remove the roll of labels. The first sensor is in a small yellow plastic piece, placed in a groove track going left and right. The second sensor is under the lid, near the printhead. Clean off the sensors with compressed air or a clean microfiber cloth. Please do not use any chemicals or liquids. The sensors are circled in red in the following image:

2. Reseat the movable sensor’s position. Move the sensor along the track, first all the way to the left, then all the way to the right.

3. Recalibrate the printer. Load the roll of labels back into the printer, then hold down the power button until it turns on. Hold the paper feed button (square-shaped button) until the light blinks twice and then lift your finger. About 4 blank labels will come out as the printer calibrates. Press the paper feed button just once more briefly and one blank label should come out each time you push the button.

Some Wash-Dry-Fold POS users with the white “Limited Edition” computers are encountering a Windows user account control popup asking permission for a program called JSPrintManager to make changes to the computer.  The short answer is that yes, you should allow this.

JSPrintManager is installed on every Wash-Dry-Fold POS computer to communicate with printers, cash drawers, and weight scales.

It is supposed to run at startup without causing this popup. We believe this popup is due to a recent Windows update; the problem starts for customers after they reboot their POS computer, which is when Windows rolls out mandatory updates.  See below for instructions if this happens to you.

Instructions

1. When you see the UAC prompt that asks “Do you want to allow this app to make changes to your device?” click Yes.

2. If it asks for a password, you will need to either enter 123456 or leave it blank to get past it:

3. You may get another popup saying “Access violation.” Click OK to close.

4. Restart the computer after that, and the problem should go away.

The Problem:

Due to a recent Google Chrome browser update, some Wash-Dry-Fold POS users are seeing the following error message when opening wdfpos.com from the shortcut installed on their POS computer’s desktop or taskbar:

“Wash-Dry-Fold POS” is no longer supported

Old versions of Chrome apps won’t open on Windows devices after December 2022. You can check if there’s a new version available.

You can click “Open anyway” to carry on with using Wash-Dry-Fold POS, but we recommend following the solution below to permanently fix this issue.

The Solution:

No worries! This is simply due to a Google Chrome update and has nothing to do with the ongoing functionality of Wash-Dry-Fold POS.  Here’s what to do:

Part 1 of 4: Clear Browsing Data & Bookmarks

1. Click the profile icon in the top right corner of the screen
2. Click the gear icon next to “Other profiles”
3. Click the three dots in the top right corner of the profile
4. Click Delete
5. Click the red Delete button (Please note that this will sign you out of the WDF POS app. You will sign back in during the next part.)

Part 2 of 4: Sign Back In to WDF POS and Create Shortcut

1. Open Google Chrome and go to wdfpos.com
2. Sign into Wash-Dry-Fold POS with an admin or manager’s email address and password
3. Click the three dots in the top right corner of the screen
4. Select More Tools > Create Shortcut…
5. Select Open as window
6. Click Create

You will now have a shortcut directly to WDF POS on your desktop.  Please also right-click the shortcut icon and select Pin to taskbar.

Part 3 of 4: Enable Touch Events

This step is needed to allow the drag & drop feature on the Order Tracker page using your POS computer’s touchscreen.

1. Right-click the Wash-Dry-Fold POS shortcut on your desktop and select Properties
2. Click in the input area titled Target: and use the right arrow key on your keyboard to scroll all the way to the end of the file path.
3. Hit the spacebar on your keyboard to add a space and then type the following text after the file path:

--touch-events

(Be sure to enter a space before typing this as seen in the picture below and please note the two hyphens at the beginning. Please note that your shortcut’s file path may be different than what’s seen in the example image; do not delete any part of it. )

4. Click Apply and then OK

Part 4 of 4: Disable Autofill for Passwords, Payment Methods & Addresses

Open Google Chrome again and go to the following address:

chrome://settings/autofill

1. Click on Password Manager and disable “Offer to save passwords” and “Auto Sign-In”
2. Click the back arrow to go back a page
3. Click on Payment methods and disable “Save and fill payment methods” and “Allow sites to check if you have payment methods saved”
4. Click the back arrow to go back a page
5. Click on Addresses and more and disable “Save and fill addresses”
6. Close Google Chrome and you’re done!