Cash Drawer or Receipt Printer Issues on Limited Edition (White System)

WDF POS systems running on the white Limited Edition computers with the 180º swiveling screens have sometimes had an issue with printing receipts and opening the cash drawer ever since the June 8 Windows update.


StarMicronics, the receipt printer manufacturer, has issued an updated driver to fix this issue. Please start at step #4 of the following tutorial:

Drag and Drop Not Working on Order Tracker

Here is what to do if the drag & drop feature is not working with your touchscreen (but it is with the mouse) on the Order Tracker screen of Wash-Dry-Fold POS.


Disable Overscroll History Navigation in Chrome

Your web browser, Google Chrome, likely has a feature turned on by default that navigates back or forward a page in your browsing history by swiping from the far right or far left side of the screen.  This sometimes can cause interference with the drag & drop feature for orders on the Order Tracker.


1. Open up Google Chrome on your computer and type the following into your address bar up top:


2. Next type in the following into the search box on the Flags page:


3. You will see the option for “Overscroll history navigation” – select “Disabled” and then click “Relaunch”



Enable Touch Events

This is a quirk of Windows 10 touchscreen computers using Google Chrome.  You will need to edit the file path of your Google Chrome and Wash-Dry-Fold POS shortcuts to enable the drag and drop feature. This affects not only Wash-Dry-Fold POS but also any other web app that uses drag and drop functions with a touchscreen.


1. Right-click the Google Chrome shortcut on your desktop and select “Properties”
2. Type in the following at the end of the file path “Target” (be sure to enter a space before typing this and please note the two hyphens at the beginning):


3. Click “Apply” and then “OK”
4. If you have a direct shortcut to the Wash-Dry-Fold POS software on your desktop that has the Wash-Dry-Fold POS logo on it then do the same procedure to that icon as well


Wrong Time on Receipts

If your Wash-Dry-Fold POS software is printing the wrong time on receipts, then it’s possible your computer’s date & time settings are incorrect.

This page (How to set your time and time zone) will show you how to adjust your date & time settings.

Make sure you have these following settings:

  1. “Set time automatically” is turned on. (Sometimes you will need to turn this off and then back on again for it to start working properly)
  2. “Set time zone automatically” is turned off
  3. Select your correct time zone

Change an Order’s Status

Let’s say you need to change an order from “Done” back to “To Do” the day after it was processed, but it’s the next day and the Done column has already been automatically cleared of orders.  Here is an alternative way you can change an order’s status when you cannot do so from the Order Tracker page.

First, select “Recall Order” on the Register page.

Search for the order in question on the Recall Order screen.  Select the blue “View Details” button to the right of the order’s entry.

Use the dropdown at the top of the Order Details popup to change the production status to any stage you’d like.

If you are changing an order’s status from “Done” to some other status like in the scenario described above, the order should reappear on the Order Tracker page in the status’s column you chose.