Software Registration

You will be prompted to register your POS system software the first time you launch it.  For now, it’s best to simply click “Register Later”.  This software license registration code will be provided to you during our 2-hour owner training session, where we remotely access your POS computer over the internet and speak with you on the phone.  Until that time, you are limited to 200 invoices before requiring registration.

Register Later

Administrative Password & Security Questions

Important note: The default administrative password has been changed for all Wash-Dry-Fold POS systems!  It is not the standard one that pcAmerica typically uses.  It will be provided to you via email after ordering your system, so be sure to check for that.

The administrative password will also be provided to you along with your software license registration code during your one-on-one setup & training session on the phone with us, so be sure to schedule that as soon as possible after receiving your hardware!  Scheduling links for owner training will be sent to the email address that you provided to us when purchasing your system.

Security Questions

After you’ve obtained your administrative password, then the next step would be to update your administrative password security questions.  That way, in case you ever forget what your administrative password is for whatever reason, you’re not locked out of your software.

On the main login screen of Cash Register Express, go to: Manager (yellow button in top right corner) > Setup > Setup Screen > System Access > Password Policy > Setup Security Questions

Setup security questions button in setup screen

Change password linkForgot password link

Weight Scale Setup

About Your Scale

weight scale

Wash-Dry-Fold POS Integrated Weight Scale

Integrating your weight scale into your Wash-Dry-Fold POS system’s software not only speeds up transactions, it also saves your laundromat money by reducing mistakes.  With standalone scales, it is easy to misread a display and charge drop-off laundry customers an incorrect amount.

Our integrated weight scale’s capacity is rated for 150 lb ± 0.05 lb.  It is extremely robust and topped with a stainless steel platter.  It comes with a graphical LCD display already mounted to the front and a built-in bubble level with adjustable feet to help ensure accurate weighing.  There are remote displays with 14′ cables also available that can be mounted on a counter top with a pole display, or to a wall, or on the back of your POS computer.

 

Connecting Your Scale

weight scale cables connection diagram

Wash-Dry-Fold POS Serial to Ethernet adapter

Serial to Ethernet Adapter

Wash-Dry-Fold POS connects to your weight scale via the included RS232 cable and not the included USB cable.  DO NOT connect the scale’s USB cable to the computer! Instead, use the USB cable to connect to the included AC power adapter to power the scale.

Your scale’s RS232 serial cable connects to one of the Serial to Ethernet Adapters that come with your POS computer, which then plugs into the port labeled COM 1 on the back of the computer.

If you need a longer serial cable (in case your scale is not able to be placed next to your POS system) then search online for a “male to female RS232 extension serial cable”.

 

 

Configuring your scale

During your setup & training session on the phone with us we will configure your scale to work with your Wash-Dry-Fold POS system’s software, or you can follow the instructions below.  During your initial training with us you will also be shown how to create items that can be priced by weight.

On the right-hand side of your scale’s display is a keypad with arrows.  In the center is the Enter button:

Weight scale keypad

Press the “Up” arrow on the keypad for 5 seconds to enter the programming mode. Navigate to the option “Setup” and press Enter:

Weight scale programming screen 1

Go to “COMM” and press Enter:

Weight scale programming screen 2

Go to “Serial” and press Enter:

Weight scale programming screen 3

You’ll see the following options in the Serial menu: “Baud”, “DatBit”, “Parity”, “Stop”, and “Protoc”

Weight scale programming screen 4

Enter these settings:

Baud = 9600

Data Bit = 7

Parity = Even

Stop = 1

Protocol = Prot W

Once you’ve confirmed you’ve entered these settings, hold down the Enter button for 5 seconds.

Weight scale programming screen 5

Select “Save” and then press Enter once again to reboot the weight scale:

Weight scale programming screen 6

 

How to Tare (Zero) Your Scale

Many laundromats will leave a basket or a tub sitting on top of their weight scale so that customers with loose clothing items can simply dump their laundry order into the container.

Being able to zero out the weight of the container, also known as taring, is super simple with the integrated laundry weight scales sold with Wash-Dry-Fold POS:

Initial automatic zero settings is +/-10% of maximum capacity — active at power up.  Manual zero setting range is +/-2% of maximum capacity — active using the ZERO key.

So, since the maximum capacity of our scales is 150 lbs., then you can zero out up to 15 lbs. by cycling the power on the scale and up to 3 lbs. by pressing the ZERO button on the scale’s display.  This only needs to be done when changing containers or if the display shows anything other than 0.00 lbs. before weighing items.

EMV PIN Pad Setup

Wash-Dry-Fold POS offers integrated credit card payment processing!  Click here to learn more.

Many laundromats choose to simply use our integrated magstripe reader attachment for accepting credit card sales, which is the easiest method to set up and maintain.  Wash-Dry-Fold POS offers an optional upgrade to an EMV (chip card) PIN pad featuring a touchscreen, digital signature capture, optional on-screen tip prompting, and contactless smartphone payments.

Note: Your application for a merchant account through Wash-Dry-Fold POS will first need to be approved and your account created before your EMV PIN pad is shipped to you.  It will not come with your initial hardware shipment.  It will be sent in a separate shipment.

Your EMV PIN pad will need to be connected to your local network via Ethernet cable using the red connector. Blue and yellow are not used in our setup. Power is plugged into the main cable of the PIN pad where it splits into three parts as shown in the picture below.

A common setup is to use a powered Ethernet Switch to split your one Ethernet connection at your service counter into two connections or more for your POS computer, EMV PIN pad credit card reader, and any other device requiring a wired internet connection.

Please arrange a setup call with us before you plug in your PIN pad for the first time for assistance with programming your POS software settings.

Rear Customer Display Setup

Wash-Dry-Fold POS offers an optional rear-facing customer display which is a convenient and streamlined way to display pricing to customers when you ring up orders for total pricing transparency.  Depending on local regulations this display may be mandatory for your store, but it also builds trust with your customers and offers a very professional display.

  1. The back panel of your Wash-Dry-Fold POS computer will already have a section pre-cut on the top that slides off where you can mount your rear display.
  2. Inside the top back section of your POS computer is a small white connector that matches the one on the rear display.  Connect them.
  3. Secure the rear display using the four provided screws.
  4. Slide the rear panel back into place.
  5. In the POS software, click the yellow Manager button on the main login screen and log in with your administrative password and ID.
  6. Go to Setup > Setup Screen > Hardware
  7. Pole Display Port – choose which COM port it’s on (usually COM 5 or COM 6 but to check this go to the Windows Start menu and go to Devices & Printers)
  8. Pole Display Type choose Sharp/Touch Dynamic

Installing the LCM Module part 1 Installing the LCM Module part 2

Thermal Label Printer with Bag Labeling Software

 

Our thermal label printer plus software and installation service includes a roll of 1,375 individual 4″ x 1″ self-adhesive thermal labels to get you started, a USB cable, and the software to easily print labels for finished laundry orders which displays the customer’s name in a large font and the total number of bags and/or hanging items in an order.

 

The labels can be purchased from just about anywhere but we recommend the RL779DT direct thermal labels from OnlineLabels.com.

 

Below are sample images of what the labels will look like when used as a sticker to attach the order ticket to a bag of finished laundry. 

Read More

PCI Compliance

All merchant accounts via CardConnect have 60 days after account creation to get PCI compliant before being charged non-compliance fees. Here’s how to get PCI compliant:

image of CardPointe dashboard

    1. Go to www.cardpointe.com and log in.
    2. Go to My Account.
    3. Click on the link that says “Alert, you have a PCI Non-Compliant MID. Learn how to get compliant.
    4. This will take you to the Trustwave website where you can complete the PCI Self Assessment as well as the PCI Network Vulnerability Scan.
    5. When beginning the PCI Self Assessment be sure to click on “Start Over” at the beginning, since it sometimes skips some important basic account setup questions when jumping to the Trustwave site from the CardPointe website.
    6. If asked about what equipment or software you’re using to process credit card payments, enter “pcAmerica Cash Register Express” or some variation of that, and if you are using the EMV PIN pad then also enter “PAX S300”
    7. If asked if you’re using a third party for anything, select No.

 

That’s all there is to it!  It takes maybe 20 minutes or less to do all this.

There are no trick questions, and if you get anything “wrong” it will tell you afterwards and you can easily go back and update your answers once you’ve addressed the issue.  No worries!  Trustwave’s entire goal is to help you get PCI compliant.

Beyond that you only need to do the Self Assessment once per year and if there haven’t been any changes in your setup from the prior year it’s greatly simplified compared to the first time.

If your PCI Network Vulnerability Scan report comes back with a Failing grade then don’t hesitate to use the Customer Support button on the Trustwave website for assistance with understanding the scan results and how to correct them.