What if I need to make a return?

What if I need to make a return?

We’re confident you’ll love our system; but even so, for those “just in case” situations we offer a 30 day return policy:

Return Policy:

  • All return claims must be made within 30 days of shipment date.
  • All returned items must be received in salable condition (meaning they are fit to be resold) with all manuals, parts, paperwork, and packaging intact.
  • All returns that are not exchanged for another item will be charged a 25% restocking fee.
  • Defective items will be replaced without charge.
  • Shipping charges for returns are non-refundable.
  • Damage that occurred during shipping to you will need to be resolved through the damage claims process of the courier your order was sent with (typically FedEx or UPS).
  • Software licenses and technical support plans are non-refundable.
  • No return will be accepted without first obtaining a return authorization.
  • Returns are not accepted from laundry equipment distributors.
  • Contact us by email for a return authorization.

What hardware and software is included?

Wash-Dry-Fold POS includes a highly customized configuration of hardware and software that’s set up just for laundromats — right out of the box. 

  • Custom All-in-One Touch-Screen PC by POS-X
  • Built-In Thermal Receipt Printer
  • Steel Metal Cash Drawer
  • Windows 10
  • Custom Configuration of CRE Pro Software by pcAmerica (Perpetual License)
  • 1 Yr. 24/7 pcAmerica Software Technical Support Plan Included
  • 3 Yr. POS-X Computer Terminal Standard Warranty w/ 2-Day Advance Exchange
  • Free and Unlimited Hardware Support by POS-X
  • 2 Hrs. Training and Setup with Brian Henderson (Remote Login & Phone Call)
  • Employee Training Manual PDF Included
  • Keyboard & Mouse
  • Free Shipping (US only, we do not ship internationally at this time)
  • No Monthly Costs

 

(Optional) Integrated Credit Card Acceptance Includes:

Can I choose my own credit card processor?

Yes, you can.  If you want to bring your own processor, here are a few things to keep in mind:

  • We need a VAR sheet from your merchant services provider to connect their service to your Wash-Dry-Fold POS system.
  • If your bank or processor cannot provide a VAR sheet for pcAmerica Cash Register Express, then there is no way for us to connect them.
  • The only help we can give you for this process is this link and the pcAmerica support number of 800-342-5729.
  • Some payment processors may require a DataCap account to connect; Wash-Dry-Fold POS does not provide this service.
  • If you already own a standalone credit card reader terminal, it is extremely unlikely that it will be able to integrate directly with your Wash-Dry-Fold POS system unless it’s listed in the link posted above.

 

Your effective rate (fees ÷ revenue) is going be between 2 and 6 percent WHOMEVER YOU USE.

  • All merchant service providers in the US are dealers of the same 4-5 “direct processors”.
  • These direct processors are the only companies who actually have agreements with Visa, Mastercard, etc. Everybody else is just reselling and repackaging their service.
  • Visa, MasterCard, American Express charge between 1% and 3% for using their cards — there’s no way this can be avoided.
  • If somebody says that you will “only be paying .06%,” — you’ll actually be paying Interchange Plus which is 1-3% + .06% + an authorization fee + a variety of other monthly or conditional fees.
  • Do research on whomever you plan to use. Always check for hidden “cancellation fees” and annual PCI compliance fees.

Our effective rate is typically between 2.6% and 3.5%, depending on the number of authorizations per month.
We are authorized dealers of 2 of the largest “direct processors” — First Data and Heartland.

Are there recurring fees for your software?

For the base configuration, no, there are no recurring monthly or annual fees for the Wash-Dry-Fold POS system.

The current fees for our optional integrated credit card acceptance are listed here.

If you would like to purchase an annual technical support plan, it provides you with 24/7 technical phone support year-round with access to all software upgrades from pcAmerica.  Renewing this is optional, though, but it is included for your first year of system ownership to help ensure a smooth transition.  Please contact us for pricing to renew.

What if something goes wrong with the hardware?

Wash-Dry-Fold POS is an authorized dealer for POS-X hardware.  This is excellent because POS-X offers the best hardware warranty that we have ever seen for Point-of-Sale systems: All items come with a standard three-year warranty featuring two-day advance exchange.

This warranty is upgradeable for a small amount more to a five-year warranty featuring overnight replacement and includes one “no fault” accidental damage replacement.

Laundromats can be harsh environments so it makes sense to protect your investment.  With one phone call to POS-X you can get your system replaced in less than 24 hours!  We are very excited to offer you this.

Click here to read more about the new hardware and about POS-X.

What if something goes wrong with the software?

All Wash-Dry-Fold POS systems are sold with either a 1-year or a 3-year subscription to 24/7 technical software support from a US-based call center by pcAmerica, the company that makes the software we use for Wash-Dry-Fold POS called Cash Register Express. Technical support plans are optionally renewable for perpetual licenses and will automatically renew each year for subscription licenses.  A technical support plan also includes unlimited access to any software updates available.

Can it track retail inventory?

Cash Register Express POS software makes retail inventory control a snap. You may add an item that has a bar code and track its cost, price, in stock level, which vendor it comes from as well as many other features like discount levels, size and color matrices, sale and special pricing, sales history and many more features.

Is the weight scale integrated?

Yes!  We offer a scale that supports up to 150 lbs. and is accurate down to 0.05 lbs.  Awesome, right?!  Our weight scale comes with a stainless steel top and a remote display with a 7 ft. cord for convenient placement.

Depending on regulations in your area you may be required to use an integrated weight scale that is tamper resistant and certified legal for trade when charging your customers for drop-off laundry by the pound, so be sure to consider adding this vital piece of equipment when purchasing your Wash-Dry-Fold POS system.

Does your point-of-sale system support both prepaid and postpaid transactions?

Yes!  This is one area where this point-of-sale system for laundromats and drop-off laundry services really shines.  Although there are many types of transactions where you want a customer to pay up front (such as for retail sales or most standard drop-off laundry wash-dry-fold orders), often you will want to be able to accept payment later at the time of order pickup.  Here are some videos demonstrating how this works with Wash-Dry-Fold POS:

Payment Methods

Pay at Pickup & Weigh When Dry

Example Transaction from Start to Finish

How are commercial accounts supported with Wash-Dry-Fold POS?

Your commercial customers are able to charge their laundry orders to an open account in their name each time they drop off their laundry for later billing.  A receipt is printed at time of drop-off for their own records and yours, but a statement with a summary of transactions can be printed for billing purposes later.  Here is a video showing how to set up an open account for a commercial customer:

Add Customers, Edit Customers, & On Account