What if I need to make a return?

What if I need to make a return?

We’re confident you’ll love our system; but even so, for those “just in case” situations we offer a 30 day return policy:

Return Policy:

  • All return claims must be made within 30 days of shipment date. Items must be returned in like-new condition.
  • All returns that are not exchanged for another item will be charged a 25% restocking fee. Buyer pays return shipping.
  • If damage occurs during shipping, this must be resolved through the damage claims process of the courier your order was sent with (i.e. FedEx, UPS).
  • Software licenses and technical support plans are non-refundable.
  • No return will be accepted without first obtaining a return authorization via email.

Is the weight scale integrated?

Yes!  We offer a scale that supports up to 150 lbs. and is accurate down to 0.05 lbs.

Depending on regulations in your area you may be required to use an integrated weight scale that is tamper resistant and certified legal for trade when charging your customers for drop-off laundry by the pound, so be sure to consider adding this vital piece of equipment when purchasing your Wash-Dry-Fold POS system.

Does your point-of-sale system support both prepaid and postpaid transactions?

Yes! This is one area where this point-of-sale system for laundromats and drop-off laundry services really shines.

Although there are many types of transactions where you want a customer to pay up front (such as for retail sales or most standard drop-off laundry wash-dry-fold orders), often you will want to be able to accept payment later at the time of order pickup.

We also fully support commercial invoicing, billing, statements, etc.

PCI Compliance (Legacy systems, PAX S300)

All merchant accounts via CardConnect have 60 days after account creation to get PCI compliant before being charged non-compliance fees. Here’s how to get PCI compliant:

image of CardPointe dashboard

    1. Go to www.cardpointe.com and log in.
    2. Go to My Account.
    3. Click on the link that says “Alert, you have a PCI Non-Compliant MID. Learn how to get compliant.
    4. This will take you to the Trustwave website where you can complete the PCI Self Assessment as well as the PCI Network Vulnerability Scan.
    5. When beginning the PCI Self Assessment be sure to click on “Start Over” at the beginning, since it sometimes skips some important basic account setup questions when jumping to the Trustwave site from the CardPointe website.
    6. If asked about what equipment or software you’re using to process credit card payments, enter “pcAmerica Cash Register Express” or some variation of that, and if you are using the EMV PIN pad then also enter “PAX S300”
    7. If asked if you’re using a third party for anything, select No.

 

That’s all there is to it!  It takes maybe 20 minutes or less to do all this.

There are no trick questions, and if you get anything “wrong” it will tell you afterwards and you can easily go back and update your answers once you’ve addressed the issue.  No worries!  Trustwave’s entire goal is to help you get PCI compliant.

Beyond that you only need to do the Self Assessment once per year and if there haven’t been any changes in your setup from the prior year it’s greatly simplified compared to the first time.

If your PCI Network Vulnerability Scan report comes back with a Failing grade then don’t hesitate to use the Customer Support button on the Trustwave website for assistance with understanding the scan results and how to correct them.

PCI Compliance (CardPointe Bolt)

All merchant accounts via CardConnect have 60 days after account creation to get PCI compliant before being charged non-compliance fees. Here’s how to get PCI compliant:

image of CardPointe dashboard

    1. Go to www.cardpointe.com and log in.
    2. Go to My Account.
    3. Click on the link that says “Alert, you have a PCI Non-Compliant MID. Learn how to get compliant.”
    4. This will take you to the SecureTrust website where you can complete the PCI Self Assessment.
    5. When asked about what device you are using, indicate that you are using an Ingenico P2PE solution (see image below).
    6. If asked if you’re using a third party for anything, select No.
    7. If you are asked if your software stores credit card numbers in any way, select No.  We use a tokenized value for storing customer payment information – at no point in time do we ever store credit card numbers.

Ingenico P2PE solution

That’s all there is to it!  It takes maybe 20 minutes or less to do all this.

There are no trick questions, and if you get anything “wrong” it will tell you afterwards and you can easily go back and update your answers once you’ve addressed the issue.  No worries! 

Beyond that you only need to do the Self Assessment once per year and if there haven’t been any changes in your setup from the prior year it’s greatly simplified compared to the first time.