Our system is currently only sold in the United States. We do not sell internationally at this time.

What if I need to make a return?

We’re confident you’ll love our system; but even so, for those “just in case” situations we offer a 30 day return policy:

Return Policy:

• All return claims must be made within 30 days of shipment date. Items must be returned in like-new condition with original packaging.
• All returns that are not exchanged for another item will be charged a 10% restocking fee. Buyer pays return shipping.
• If damage occurs during shipping, this must be resolved through the damage claims process of the courier your order was sent with (i.e. FedEx, UPS).
• No return will be accepted without first obtaining a return authorization via email.
• Credit Card Reader EMV terminals are obtained through CardConnect and cannot be returned to Wash-Dry-Fold POS.

You must go through Wash-Dry-Fold POS for integrated credit card processing.

• Wash-Dry-Fold POS will only integrate with a Merchant Account through Wash-Dry-Fold POS and a pinpad ordered through that merchant account.
• If you use a non-integrated (3rd party) solution for credit card acceptance, the attendant will need to type in the correct amount every time and then ensure the card is approved and not declined. Then they must ensure they mark the order as paid only when the funds have been captured. Our system cannot talk to other pinpads.
• If you use a non-integrated (3rd party) solution for credit card acceptance, you will disable the ability to store and charge cards on file with Wash-Dry-Fold POS, which is especially important for commercial accounts and PUD.

We can usually match or beat any rate if you give us an actual statement from your current merchant account with your current volume. For this reason, it is almost always much more expensive in time and money to use a 3rd party with our system.

Yes. There is a monthly fee for our cloud-based software.

Yes it does!  You can also enable a “Require clock in before log in” per attendant so that they cannot even access the register page of the software without being on the clock.

Yes, absolutely.

Our interface is full featured and easy to use.

Yes!  We offer a scale that supports up to 150 lbs. and is accurate down to 0.05 lbs.

Depending on regulations in your area you may be required to use an integrated weight scale that is tamper resistant and certified legal for trade when charging your customers for drop-off laundry by the pound, so be sure to consider adding this vital piece of equipment when purchasing your Wash-Dry-Fold POS system.

Yes! This is one area where this point-of-sale system for laundromats and drop-off laundry services really shines.

Although there are many types of transactions where you want a customer to pay up front (such as for retail sales or most standard drop-off laundry wash-dry-fold orders), often you will want to be able to accept payment later at the time of order pickup.

We also fully support commercial invoicing, billing, statements, etc.

Our built-in thermal receipt printer uses 3-1/8″ wide (80mm) x 3″ diameter receipt paper.  There’s no ink cartridges or ink ribbon to replace – it’s all thermal!

We recommend the RCT15WH thermal receipt paper from Cleaner’s Supply because it has terms & conditions for drop-off laundry services pre-printed on the back!

Our bag label printer uses rolls of 4″x1″ direct thermal adhesive-backed labels with a 1″ core.

The labels can be purchased from just about anywhere but we recommend the RL779DT direct thermal labels from OnlineLabels.com.

All merchant accounts via CardConnect have 60 days after account creation to get PCI compliant before being charged non-compliance fees. Here’s how to get PCI compliant:

1. 1. Go to www.cardpointe.com and log in.
   2. Go to My Account.
   3. If you see an alert message about not being PCI Compliant, then click the “Not Compliant” link as shown in the picture above.
   4. This will take you to the SecureTrust website where you can complete the PCI Self Assessment as well as the PCI Network Vulnerability Scan.
   5. When beginning the PCI Self Assessment be sure to click on “Start Over” at the beginning, since it sometimes skips some important basic account setup questions when jumping to the Trustwave site from the CardPointe website.
   6. If asked about what equipment or software you’re using to process credit card payments, enter “pcAmerica Cash Register Express” or some variation of that, and if you are using the EMV PIN pad then also enter “PAX S300”
   7. If asked if you’re using a third party for anything, select No.

That’s all there is to it!  It takes maybe 20 minutes or less to do all this.

There are no trick questions, and if you get anything “wrong” it will tell you afterwards and you can easily go back and update your answers once you’ve addressed the issue.  No worries!  Trustwave’s entire goal is to help you get PCI compliant.

Beyond that you only need to do the Self Assessment once per year and if there haven’t been any changes in your setup from the prior year it’s greatly simplified compared to the first time.

If your PCI Network Vulnerability Scan report comes back with a Failing grade then don’t hesitate to use the Customer Support button on the Trustwave website for assistance with understanding the scan results and how to correct them.

All merchant accounts via CardConnect have 60 days after account creation to get PCI compliant before being charged non-compliance fees. Here’s how to get PCI compliant:

1. 1. Go to www.cardpointe.com and log in.
   2. Go to My Account.
   3. If you see an alert message about not being PCI Compliant, then click the “Not Compliant” link as shown in the picture above.
   4. This will take you to the SecureTrust website where you can complete the PCI Self Assessment.
   5. If asked if you’re using a third party for anything, select No.
   6. If you are asked if your software stores credit card numbers in any way, select No. 
      We use a tokenized value for storing customer payment information – at no point in time do we ever store credit card numbers.
   7. Below are the exact answers to give for your setup with Wash-Dry-Fold POS and your CardPointe Integrated Terminal.

That’s all there is to it!  It takes maybe 20 minutes or less to do all this.

There are no trick questions, and if you get anything “wrong” it will tell you afterwards and you can easily go back and update your answers once you’ve addressed the issue.  No worries! 

Beyond that you only need to do the Self Assessment once per year and if there haven’t been any changes in your setup from the prior year it’s greatly simplified compared to the first time.

CLICK ONLY “Certified Point to Point Encryption (P2PE)” ON THIS STEP!

Most Wash-Dry-Fold POS subscribers have the Ingenico iPP350 or Ingenico Lane 3000.  If you have a Lane 3000 and do not see it in this list, then please select the Ingenico iPP350.

You’re almost done! Now select “Manage” in the middle section that says “Complete security assessment”:

Select “Yes”

Select “Next”

Select “Yes”

Here’s how to update your bank account info for your CardConnect merchant account:

1. Log into your CardPointe dashboard at www.cardpointe.com
2. Click on the Support page.
3. Click “Create Ticket”.
4. Select “Bank Account Change” as the reason for the ticket.

You will then see a form to fill out to provide that information to CardConnect.

It is a good idea to include a picture of a voided check or a bank letter in the attachments section to ensure speedy approval.

Please note that only the original signer of the account can request this change.

Open the Customer Profile popup. Enter the card number, its CVV security code, and its expiration date (formatted as MMYY). The address saved in the Customer Profile popup does not need to match the card on file’s billing address.

Before you click Save, you should see the card numbers masked with asterisks. This means that CardConnect has generated a PCI-compliant token value that we can now save; we don’t keep credit card numbers themselves in our database. It will look like this:

If you do not see it masking the number before you click Save then there is likely a wrong digit somewhere or not enough digits and CardPointe isn’t able to generate the token. If you’ve made absolutely sure that the entered information is correct and the numbers still aren’t masking, then something on the CardConnect side of things is acting slow and is not actively generating the token. Refresh the page and try again.

If you need to remove the customer’s card on file, open their Customer Profile popup and click the trash icon on the right side of the card info. Click the popup’s green “Save” button to commit changes.

If you clicked the trash icon on accident, click the blue “Undo” button that appears. You may also click the popup’s red “Cancel” button to exit the popup without saving the change.

This customer can now pay for orders with their credit card saved on file. If they are an On Account customer, the card on file can be used to pay their invoices.

When you click the blue “Credit Card” button on the payment screen, this popup will automatically appear:

If the customer wants to pay with a different credit card than the one they have saved on file, simply click the red “Use a Different Card” button to close the popup and proceed with processing their physical card as normal.

Yes, you can add your laundromat’s logo to print at the top of every receipt. However, this feature is only available on the white Limited Edition computers.

Setup Instructions

Go to the Start menu. Find and open the program called “Configuration Utility TSP100” in the StarMicronics folder.

You will be asked to choose an emulation mode. Select “ESC/POS Mode” and click the “OK” button.

Select “Image List” from the program’s sidebar menu. Click the “Add New” button to select your image.

Your image must be JPG, GIF, or BMP format. We recommend using a high-contrast image that will display well in black-and-white.

After you have chosen your image, the “Image Importer” screen will appear. Play with the Dither Method and sliders until the image preview appears how you want it to look on receipts. The maximum printable width is 72 mm. Click the “Use Image” button when you are done.

Select “Logos & Cropping” from the program’s sidebar menu. Click the “Add” button to the right of the Top Image List field.

The “Select an Image” screen will appear. Select the image you added. We recommend choosing Center alignment for your image. Click the “Use” button when you are done.

Your image is now in the Top Image List on the Logos & Cropping screen. Click the “Apply Changes” button to save. Your logo will now print at the top of every receipt.