Heartland pcAmerica Support (Software)

All Wash-Dry-Fold POS systems are sold with either a 1-year or a 3-year subscription to 24/7 technical software support from a US-based call center by Heartland pcAmerica, the company that makes the software we use for Wash-Dry-Fold POS called Cash Register Express. Technical support plans are optionally renewable for perpetual licenses and will automatically renew each year for subscription licenses.  A technical support plan also includes unlimited access to any software updates available.

Online DocumentationHeartland pcAmerica FAQ Site
Tech Support Phone Number1-800-342-5729
Tech Support EmailPCA-Tech@e-hps.com
Support Hours24/7/365
RestrictionsEach location will need its own technical support plan.

Looking for First Time Setup instructions?

Click Here for First Time Setup

POS-X Support (Computer)

All Wash-Dry-Fold POS systems include computer manufacturer POS-X 3-year standard warranty with 2-day advance exchange replacement, or an optional 5-year warranty with overnight replacement and including one “no-fault” accidental damage replacement.

Please contact POS-X for any computer terminal hardware issues or Windows issues:

Site: http://www.pos-x.com/support/

Phone: (360) 302-2222

Email: support@pos-x.com


CardConnect Support (Merchant Services)

24/7 merchant services (credit card payment acceptance) support for Wash-Dry-Fold POS is provided by CardConnect’s US-based call center. Contact information is listed below. Wash-Dry-Fold POS systems include an optional merchant account and integrated credit card reader (click here to learn more about our rates).


Online DocumentationCardConnect Support
Tech Support Phone Number877-828-0720
Tech Support Emailmerchantsolutions@cardconnect.com