Wash-Dry-Fold POS
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Support

First Time Setup

  • Windows Setup (Limited Edition)
  • Computer and Receipt Printer Setup (Limited Edition)
  • Computer and Receipt Printer Setup (Standard Edition)
  • Credit Card Reader Setup (CardPointe Bolt)
  • Weight Scale Setup
  • Bag Label Printer Setup
  • Security Mounting (Computer & Cash Drawer)
  • Cellular Failover Router Setup

Feedback / Support Ticket

  • Submit a Support Ticket

Software Tutorials

  • Basic Transaction
  • Order Tracker
  • Repair Tickets
  • User Roles
  • Coupons, Discounts, & Special Pricing
  • On Account Customers & Monthly Billing
  • Voids, Refunds, & Store Credit
  • Minimum Order and Minimum Price
  • Text Message
  • Save Invoice or Receipt as PDF
  • Customer Loyalty Rewards Program

Troubleshooting

  • Drag and Drop Not Working on Order Tracker
  • Cash Drawer or Receipt Printer Issues on Limited Edition (White System)
  • Receipts Printing Too Long and Cash Drawer Not Opening (White System)
  • Wrong Time on Receipts
  • Change an Order's Status
  • Internet Speed
  • On-Screen Buttons Misaligned
  • How to "Tare" or "Zero Out" Weight Scale
  • Remote Login Instructions
  • Receipt Printer Not Working
  • On-Screen Keyboard Keeps Popping Up

FAQs

  • What size receipt paper do I need?
  • What size labels do I need?
  • Does your point-of-sale system support both prepaid and postpaid transactions?
  • Is the weight scale integrated?
  • Can it track retail inventory?
  • Does your point-of-sale system have a time clock?
  • Are there recurring fees for your software?
  • Can I choose my own credit card processor?
  • What if I need to make a return?
  • Do you ship internationally?
  • PCI Compliance (Legacy systems, PAX S300)
  • PCI Compliance (CardPointe Bolt)

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