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Text Message

To send a customer a text message when their order is finished, first ensure that they have the option enabled in their profile and that the customer has provided you with a valid mobile phone number that is capable of receiving text messages. If the customer’s Notification Preference is “Unknown” this means that they have […]

How to “Tare” or “Zero Out” Weight Scale

Many laundromats will leave a basket or a tub sitting on top of their weight scale so that customers with loose clothing items can simply dump their laundry order into the container. Being able to “zero out” the weight of the container, also known as taring, is super simple with the integrated laundry weight scales […]

Securely Mounting Your Cash Drawer

These steel metal cash drawer mounting brackets are available for our Wash-Dry-Fold POS system XL cash drawer: Begin by turning the cash drawer over and unscrewing the 4 rubber feet and these 4 other screws.  Discard the rubber feet but hold onto the other four screws: Attach the brackets using these four holes and the […]

Cellular Failover Router Setup

Protect your laundromat’s payment systems from an internet outage!  This device automatically rolls connected parts of your local network over to a 4G LTE cellular internet connection automatically in the event of an outage (a process referred to as “failover”), and then recovers to your main internet service provider automatically when they’re back up.  An […]

Internet Speed

Wash-Dry-Fold POS is a cloud-based system, and as such requires an internet connection to access.  We strongly recommend high-speed, broadband internet for the store where your POS computer will be located.  The FCC defines “broadband” internet as having a download speed of 25 megabits per second (abbreviated Mb/s, Mbps) or higher.  If you are unsure […]

Save Invoice or Receipt as PDF

Invoices and receipts can be downloaded as PDF files instead of printing them by using the print dialog popup.  This is useful for customers who wish to be emailed invoices or receipts instead of getting a physical copy.  To do this, first navigate to the invoice or receipt’s printer-friendly page. View Invoice To view an […]

On-Screen Buttons Misaligned

When buttons on the screen are out of their usual alignment, it is typically due to Wash-Dry-Fold POS’s window being zoomed in on by accident. To reset the zoom level back to its default of 100%, first make sure Wash-Dry-Fold POS is open and focused on the screen, and then on your keyboard press Ctrl+0 […]

Remote Login Instructions

Login Credentials By design and for security reasons, only team members with Admin or Manager roles in their user profiles can sign into the Wash-Dry-Fold POS software at wdfpos.com with their username and password.  Attendants only have their own personal PIN which they use to access the Register and Order Tracker pages within WDF POS […]

Receipt Printer Not Working

Your computer won’t print any receipts.  The cash drawer won’t open, either, because drawer open commands are triggered by the receipt printer.  You’ve checked that the receipt paper is installed correctly and the printer door is closed properly, but it’s still not working.  The most common cause for this is that a print job has […]

On-Screen Keyboard Keeps Popping Up

On-screen keyboard issues are likely related to Windows settings. When you’re having trouble with the on-screen keyboard popping up on every screen without prompting it to, there are two common reasons. Either someone has accidentally placed the computer into “tablet mode” or we need to adjust a setting that prevents the touch keyboard from appearing […]

Cash Drawer or Receipt Printer Issues (Limited Edition)

WDF POS systems running on the white Limited Edition computers sometimes have an issue with the receipts printing longer than expected and the cash drawer not opening. This is oftentimes caused by a check box labeled “Enable ESC/POS Routing” being unchecked in the settings of the StarMicronics “Configuration Utility TSP100” program. First, click on your […]

Customer Loyalty Rewards Program

  Transcript (Sean Henderson): Hello, this is Sean with Wash-Dry-Fold-POS. In this video, I’d like to show you our new rewards program. When this feature is enabled for your store, your customers will be able to earn points for every laundry order they pay for, and then later redeem those points for coupon-like rewards. First, […]

Pickup & Delivery

  Transcript (Brian Henderson): Hi, I’m Brian Henderson and in this video I’m going to be showing you how to enable and use the new pickup and delivery features found within Wash-Dry-Fold POS. We’ll begin by going to the gear icon in the top right corner of your screen and going to Store Settings. Once […]

Text Overlap/Cutoff on Multi-Page Print

When printing a longer length full-page receipt or invoice, you may occasionally see a strange overlap or cutoff that obscures lines of text between pages. This issue is easy to fix.  In the print dialog, click “More settings”.  Select “Custom” from the Scale setting dropdown list. Up and down arrows appear next to the scale […]

Merging & Deleting Customer Profiles

Merging customers and deleting customers are both done on the Customers page. Delete A Customer To delete a customer, open their profile on the Customers page. Click the red “Delete Customer” button in the top left corner of the popup. This button is not present when customer profiles are opened elsewhere in Wash-Dry-Fold POS. You […]

Clear Browsing Data

From time to time, clearing your browsing data might fix a technical issue that you are experiencing. On either Google Chrome or the Wash-Dry-Fold POS window, press the keyboard shortcut Ctrl+Shift+Del. This will take you directly to the “Clear browsing data” popup. Alternatively in Google Chrome, you can click the three dots in the top […]

Wireless Barcode Reader Opens Google Chrome Downloads after Every Scan

Your new wireless barcode reader might accidentally open the Downloads window in Google Chrome when scanning a receipt barcode. To fix this, reprogram the barcode reader by scanning a few specific barcodes to change the “terminator selection.” These barcodes can be found in the Quickstart Guide: https://pos-x.com/download/ion-wireless-quickstart-guide/ First, scan the “Start configuration” barcode, then scan […]

Credit Card Reader Not Working

An internet connection is required for your credit card terminal to work. The bottom of the screen on your credit card terminal should say Connected.   Troubleshooting Guide Here’s what to do if your CardPointe Integrated Terminal says Disconnected   Refer to this setup tutorial to make sure your credit card reader terminal is properly connected […]

Loyalty Card Add Value & Check Balance

Part 1:   Part 2:   Compatibility   Transcript (Pt 1) (Brian Henderson): In this video, I’m going to show you how to use the new “Loyalty Card Add Value” button, as well as the “Check Balance” button. We’ll want to go to the Store Settings page. We get there by clicking the gear icon […]

Label Printer is Printing Many Blank Labels

Please view our Bag Label Printer Setup page in the First Time Setup section of our support page as a first step if your bag label printer is not working correctly.   The troubleshooting instructions on this page are to be followed only if you have a Zebra brand bag label printer and your store […]

How do I update my bank account info in CardPointe?

Here’s how to update your bank account info for your CardConnect merchant account: Log into your CardPointe dashboard at www.cardpointe.com Click on the Support page. Click “Create Ticket”. Select “Bank Account Change” as the reason for the ticket. You will then see a form to fill out to provide that information to CardConnect. It is […]

JSPrintManager UAC Prompt

Some Wash-Dry-Fold POS users with the white “Limited Edition” computers are encountering a Windows user account control popup asking permission for a program called JSPrintManager to make changes to the computer.  The short answer is that yes, you should allow this.   JSPrintManager is installed on every Wash-Dry-Fold POS computer to communicate with printers, cash […]

How do I save a customer’s credit card on file?

Open the Customer Profile popup. Enter the card number, its CVV security code, and its expiration date (formatted as MMYY). The address saved in the Customer Profile popup does not need to match the card on file’s billing address. Before you click Save, you should see the card numbers masked with asterisks. This means that […]

Can I add my logo to receipts?

Yes, you can add your laundromat’s logo to print at the top of every receipt. However, this feature is only available on the white Limited Edition computers. Setup Instructions Go to the Start menu. Find and open the program called “Configuration Utility TSP100” in the StarMicronics folder. You will be asked to choose an emulation […]

Google Chrome error message when opening app from shortcut

The Problem: Due to a recent Google Chrome browser update, some Wash-Dry-Fold POS users are seeing the following error message when opening wdfpos.com from the shortcut installed on their POS computer’s desktop or taskbar: “Wash-Dry-Fold POS” is no longer supported Old versions of Chrome apps won’t open on Windows devices after December 2022. You can […]

Laundroworks Integration

Part 1: Obtain a Laundroworks Card Reader Speak with Laundroworks support to obtain a Laundroworks card reader specifically configured for POS system integration. Part 2: Gather Credentials from LaundroPortal On the Laundroworks administrative website, click on your store’s location. In the “Management Tools” sidebar on the right, click “Point of Sale.” Click the blue “Configuration […]

Reset Password

Please read our support article on User Roles for more information about editing permissions for employee profiles. Click the gear icon in the top right corner and select “Manage Employees.” Click on the pencil icon on the right side of the employee’s entry in the list. A popup to edit the employee’s information will appear. […]

Training Manuals

Attendant Training Manual English Spanish Admin Training Manual English

Add a Disclaimer to Receipts

If you would like a disclaimer to print on receipts when any items from a certain department are in an order, add the disclaimer to the department’s Note field. On the Inventory page, click the department to select it, then click it again when you see a pencil icon on the button to edit its […]