What our customers are saying
Don’t just take our word for it – see what other laundromat owners from all over the country are saying about us!
The reviews on this page are from 100% verified Wash-Dry-Fold POS system owners. Already own a system? We would love to hear from you!
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Can't say enough....We purchased Brian Henderson's 'full meal deal' POS System in May of 2017. Great System! We have a very active Fluff & Fold business for both Residential and Commercial (with approx. 100 commercial accounts), and our commercial billing was always a nightmare each month previous to this system. Now tracking, monthly billing statements, etc. are a breeze and can be completed in less than an hour.
Brian Henderson is simply the best. During our initial setup, and through the learning curve of understanding the system and all our initial panic attacks he was there for us with a great attitude and patience to get us through it. Took us a couple months to roll it out and get our employees and ourselves totally comfortable, and for the past 1 1/2 years + now we have had virtually no issues. Great System & Great Support !!! Thanks Brian
I purchased two W-D-F POS systems from Brian Henderson, replacing two older POS systems. I cannot say enough kind words about how the entire transactions were conducted by Brian. Not only was Brian very prompt in getting me the systems hardware and software, but he was immediately and always available to help me on the system's use and enabled me to tailor it to make it MY system. And Brian did it in a professional manner. The system is very robust and powerful and handles my entire range of customers. I could not have purchased a better system, by a more dedicated person than Brian. Anyone considering a POS system has to look closely at this system before making a choice somewhere else. This is a GREAT system, provided by a Great person in Brian Henderson.
My wife, brother, and I just started a Wash, Dry, & Fold business in mid-February. We are very glad that we decided to use WDF POS from the start. It gives our customers a great first impression that we are a professionally run business. The system is very easy to use, customize, and understand. Brian is extremely helpful, very responsive and more importantly - he is eager to assist us when we need him. Not only did he train us on how to use the POS, but he gave us business suggestions and helpful tips to help us get our business started the right way.
We are very happy with our decision to use the WDF POS and would recommend it to anyone looking to start or improve a business in this industry!
Awesome system. Both my partner and I are terrible with computer stuff but we have managed to make this system work perfectly for our business. Very happy we went with the purchase of POS rather than going with the on-line bases monthly services. We own it and love it!
I just opened my third laundry and with that I purchased my third WDF POS system. That should tell you all you need to know. I operated my first laundry for 13 years doing all of my paperwork manually. Obviously, that works but like everything else in your laundry, it’s time to upgrade.
Brian Henderson is one of the most helpful and attentive vendors I have ever dealt with. He responds quickly and most importantly, as a laundry owner himself, he really understands our business and what we need and want. He’s a tech guy and I am not but he explains things in a way that I understand and if I don’t he fixes my problem anyway. I have had no problems with the equipment at all and I know that if I ever do, Brian and his staff are right there for me.
I put off getting a POS system for over 5 years, and thought my cash register with triplicate invoices and an excel spread sheet were all I needed. Well, let me tell you, I was very mistaken. I had looked at some of the systems provided by the Credit Card Providers, but they couldn't handle the different types of needs a Laundromat/Dry Cleaner require (Drop off with pickup the next day etc).
Wash Dry Fold POS is just fantastic, I get sooo much better reporting and follow through than I ever imagined. Brian is just fantastic for support, he answers all your questions and got us up and running with a new credit card processor at a much reduced rate. We just raised prices on our WDF and at the same time implemented a customer loyalty program that the POS system makes a breeze. This not only increased our revenue, but blunted the price increase to our loyal customers.
All I can say is what are you waiting for? This is an investment well worth it.
I have had my Wash-Dry-Fold POS for almost 3 years, and I'm still pleased with the system. Brian Henderson's customer service is outstanding. Not only does he provide outstanding customer service at the beginning, helping to get your new system up and running quickly, he provides the same outstanding service long after the sale. You won't be disappointed buying your pos from Wash-Dry-Fold POS.
Hi Brian. I looked at all of your reviews. All are 5 stars. This does not surprise me. Your POS is POWERFUL and SIMPLE to use. Yours is my third and last POS. The first one had no customer support, the second was way too complicated. Most are designed for dry-cleaning with Wash/Dry/Fold as an afterthought. With your POS my employees were up and running immediately. If you are serious about WDF, look no further for a POS. It is a great value. Last comment. Brian is a professional and has put a lot of thought into his system. Thank you Brian.
I have been researching for a POS system for over a year. I am new in the industry. I knew I needed to have a POS system in my store in order to help run the business more effectively. In addition, investing in a POS will impress your customer base by showing them you are keeping up with modern times. The Wash Dry Fold system is simple to use and the software was only designed for the laundromat industry. Most systems that I have researched were designed for many different industries. Brian is very knowledgeable about the industry and it reflects well from his design of the software. The color coding buttons was a genius idea. It only takes a few buttons to complete a transaction.
It was a pleasure to work with Brian and Ian. They are true professionals and their # 1 goal is to provide an excellent product supported by exceptional customer service to laundromat business owners nationwide. Brian has provided a very quick turnaround time to answering my questions by phone and email. The one on one training he provided was extremely helpful. I recommend taking advantage of watching Brian's you tube videos before setting up the training. I also recommend buying the digital scale that will automatically weigh the customer's clothes with a push of a button. I have not seen any other company offer that product and my customers are absolutely impressed with this technology. When I open my second store in the near future, I will buy another POS from Brian. Thank you Brian for developing the Wash Dry Fold POS!
We have been in business doing WDF for over 18 years and keeping records and writing orders by hand for our expanding business has been a difficult task. I had been looking for a computerized laundry WDF system for years but nothing really seemed to fit my business. Then I found Wash-Dry-Fold POS.
Being the skeptic that I am I had to see it in action. Brian was gracious to invite me to see his system in use at his facilities. WOW! It is just what I'd been looking for. Now in operation for several months I can say this has so many features to explore and use. It is really making our business tracking an eye opener.
Brian has been first rate in providing us with his knowledge and help in getting us up and running. Even advising us on putting a disclaimer on the receipts for doing comforters and the like and having the customer sign off on it. We have not had even one customer refuse to sign or walk away. I would highly recommend Brian's Wash-Dry-Fold POS systems for any laundry that wants to do WDF and provide your customers with a professional modern way of keeping track of business. Thanks for your continuing help. Beach Laundry at Lake of the Ozarks.
We had been looking for a POS system to fit our needs for some time now. We finally found Brian and Wash-Dry-Fold POS and we felt like this is the one. We could not be more pleased with how it works! Brian is a fantastic person to work with! He is always available for helping me if needed! We will have this system at all of our stores. If I could give more stars I would! Thank you for everything!
I researched everywhere before purchasing a system. If you're skeptical, not sure, or just don’t know: Trust me, if you don’t have this POS system then it’s costing you money. Brian was awesome to deal with and showed us the ins and outs to make our launch the most successful. Thank you Brian; keep up the great work! Zack Janis, Owner, J’s Laundry
I own and operate a 24 hour laundromat and we decided to open a drop off service. I checked a lot of different systems and this one seemed to be the best overall setup that included everything. It was a simple plug and play setup. The videos Brian has out are super helpful for most everything you need to do.
With this system setup and running I can tell you this will be the best decision you ever made. Not only for the ease of use, but for how professional you look to your customers. I can say I am the only one in our area with anything like this and customers do notice.
I can not say enough how fast Brian and Ian were to respond to me with shipping and information. This is the best investment you can make for anyone that is a serious business owner. Thanks Brian for your help and support if anyone wants to see what our setup looks like with weight scale head on the counter check out my website and go to the drop off menu.... holidayvillagelaundromat.com Thanks again Brian this is by far the most complete instant setup system for anyone that is going to do a drop off laundromat service.....Andy!
Hi Brian, I just wanted to let you know how happy I am with the Wash-Dry-Fold POS system I bought from you.
I was using hand written receipts and just a cash drawer to run my WDF business. This has been very cumbersome for quite a while. I researched several different systems, but yours was the only one customized specifically for the laundry business, not just adapted from a dry cleaners POS. Your system takes all the guesswork out for my attendants. They don't need to look up prices, just push a color coded button on the screen to enter a customer's order. All my customer information is kept on the computer. No more trying to remember what returning customers preferences are, they are printed out on the receipt each time they come in. The system will support an electronic scale so they don't even need to enter a weight. I can easily change a price or add an item to the menu as needed.
The reporting is great, too. I can see at a glance what my sales are for each day at anytime. Your system also has an electronic time clock. No more hand written time cards! I just print out the hours report and turn it in to my payroll company. This system has saved me hours of manually entering figures and time keeping per week.
On top of all that, your customer service is awesome. For the 1 or 2 questions I had you had an answer back to me right away. Now I have a professional looking receipt for my customers, their preferences are on file, you save me time every week and added accountability to my attendants for the cash drawer.
Thank you. Allan Roosz, Splish Splash Laundry, Goodlettsville, TN
Moving from manual accounting and processing to this POS has saved us time. It allows us to be more efficient and accurate. I am still learning some of the capabilities of this system and am impressed thus far. Support is top notch. You will get one-on-one technical support and so much more. Thank You, Brian!
Sincerely, Kevin -Patriot Express Laundry
Brian's customer service has been perfect, and the software has worked very well with no issues. I have no complaints, only praise for this great company and product. You won't be disappointed with choosing Wash-Dry-Fold POS.
We are really pleased with our W-D-F POS system!
Just opened our first Laundromat, Owasso Express Laundry Center, last year in 2016, designed to include a fully integrated Wash Dry Fold drop-off practice. Before we opened we really struggled to find a POS system that was: 1. built for our purpose, 2. would be easy for our attendants to use, and 3. affordable.
Before that, we came away from the 2015 CLA Clean Show in Atlanta frustrated in that there seemed to be no “by design” WDF POS systems on the market – all were overly complex, modified Dry Cleaning systems, or just stripped-down basic small business “retail” systems that didn’t capture the needs of Laundromat in-house WDF.
Then we discovered Brian’s WDF POS – a perfect fit for our store! Something we could use right away without complex modification or upgrade. Installation was easy and training to use was intuitive. So far, we’ve been in operation with the WDF POS for almost a year. No hiccups or down-time. When we hire new staff, they pick up on how to use the POS system right away. The end-of-day management reports are clear and very helpful.
Early on, we did have a couple of questions getting started, and Brian’s team has always given us great, prompt, first-person technical support. If your Laundromat does WDF, we would highly recommend Brian’s Wash-Dry-Fold POS system! As a certified end-user – we rate a full Five Stars * * * * *.
As always great support after the sale and help with the WDF POS system. Thanks again Brian!