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Features / Grow the store
Points on every order paid with real money, a rewards window that opens on its own at checkout, plus coupons, standing discounts and gift cards in the same register.
A loyalty program that depends on an attendant mentioning it is a loyalty program that runs on your busiest days and stops on the rest. This one is part of the checkout itself.
at a glance
Without an automatic program
Loyalty cards end up in a drawer behind the counter. The regular who comes in every Tuesday gets nothing for it, and the discount that does get given depends on which attendant is standing there.
None of that is a marketing problem. It is a workflow problem, and it gets solved at the register or not at all.
What rewards look like when a person has to remember them:
How it works
Points accrue on real-money laundry orders, and the reward shows up when the customer has earned it.
Award points per order or based on dollars spent, on every laundry order paid for with real money.
Define what a customer can claim and how many points it costs, at whatever thresholds make sense for your store.
When a customer with enough points checks out, the rewards window opens on its own and the attendant claims the reward or skips it.
Points earned, points spent and the updated balance appear on the receipt, so the customer can see the program working.
What changes
The program stops being something the counter has to remember and becomes something the counter cannot miss.
The rewards window opens automatically when the balance qualifies, on every register and every shift.
Coupons and standing discounts print as their own lines, so what came off the ticket and why is recorded rather than remembered.
New drop-off customers can be given a starting balance automatically, so the program has something to show them the first time in.
Coupons can be restricted to a department or to specific items, which is how a bedding promotion stays a bedding promotion instead of coming off somebody’s entire ticket.
In owners’ words
Reviews left by Wash-Dry-Fold POS customers on their own stores and their own volume.
This system has made ownership much easier! I can get reports for each attendant and much easier to get reports I need to make real time decisions! Keeps better track of inventory than paper and pencil.
My wife and I put this system in our laundromat about 3 months ago. We are still finding new ways to help improve our effectiveness with our customers. We are so pleased with the system and all the new updates that have helped greatly to better serve our customers!
“Free Time” who wants some? This system has made more time for me. No more hand written laundry tickets with poor illegible writing that get lost.
I can pull up billing from my home computer or at the laundry. I can see exactly what was sold or what needs to be ordered. I can pull time sheets from the computer. I don’t have to go to the laundries to collect time cards or add them up any more. I can change prices or add new item tabs all with a click of a button.
I can see who is on the clock at each location and see just how busy they are with the order tracker. I can see which employee is completing the most laundry orders. This system is really the jack of all trades.
WDF POS was created by a laundromat owner with multiple stores that also have a robust drop off business. With such a depth of understanding of the business, it is no wonder WDF POS fits our high volume needs perfectly.
The cloud-based system was easy for our employees to learn and our customers appreciate the smoothness and professionalism of transactions. Training and customer service are the best around. New features are continually being added, and they are very responsive to feedback. I highly recommend it!
Included
Loyalty, coupons, standing discounts and gift cards are all in the register. They are configured once and then they run on their own.
Gift cards are loaded, sold, taken as payment and reported on inside the same system as everything else, so nothing lives in a separate ledger.
Questions
A laundromat loyalty program awards points on the orders a customer actually pays for and lets them trade those points for rewards at the counter. In Wash-Dry-Fold POS points are earned per order or based on dollars spent, and the rewards window opens by itself at checkout once the balance qualifies, so the program does not depend on an attendant remembering it.
No. The rewards window opens automatically at checkout when the customer’s balance qualifies, and the attendant either claims the reward or skips it.
On every laundry order paid for with real money, either a set number of points per order or points based on dollars spent. You choose which model the store runs.
Yes. New drop-off customers can be given a starting balance automatically, so there is something on the account the first time they come in.
Yes. A coupon can be restricted to a department or to specific items, so a bedding promotion applies to bedding rather than to the whole ticket.
Yes. Standing discounts are set up once and applied as their own line item on the ticket, so what was given and to whom stays on the record.
Yes. Gift cards are loaded, sold, accepted as payment and tracked in reporting, in the same system as the rest of the register.
Next step
The demo library is recorded on real systems. If it looks like a fit after that, book thirty minutes with a laundromat industry expert who will tell you if it isn’t.
