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Features / Grow the store
Customers schedule online, the stops land on a route the driver arranges the way they will run it, and the driver works it off a phone that updates the POS as they go.
A delivery order is not a separate business with its own software. It comes into Wash-Dry-Fold POS as a drop-off order, so the same tracking, labeling, pricing and payment methods apply to it.
at a glance
Without delivery in the POS
Pickup and delivery starts easy. Ten customers, a clipboard and a driver who knows the neighborhood. At forty stops a day the clipboard becomes the bottleneck, and every question the driver has turns into a phone call to whoever is on the counter.
The route is only half of it. The other half is that a bag coming back to the store has to become an order somebody can price, track and collect on.
What delivery looks like run on texts and spreadsheets:
How it works
Every step feeds the next one, so nobody retypes an address, a phone number or an order.
Scheduling runs on mylaundryorder.com, powered by Wash-Dry-Fold POS, and links from your own website so a customer can book at any hour without calling the store.
Most stores set their routes geographically ahead of time, so a booking lands on the right day and run. The stops are arranged in the order the driver will work them, and recurring customers are already on it.
They see the stops and the notes, call or text the customer, open maps and update the order status without phoning the store.
The order arrives as a drop-off order like any other, so the same order tracking, bag labeling and pricing apply to it.
What changes
Delivery stops being a favor you do for regulars and starts being a route you can add stops to.
Stops sequence themselves instead of running in the order they were booked, and the driver starts the day with the whole list.
Notes, gate codes, phone numbers and maps are on the stop, so questions get answered without a call back to the counter.
It runs through the same board, the same labels and the same payment methods as anything taken at the counter.
Recurring deliveries are the part that compounds. A weekly customer set up once stays on the route without anybody re-entering them, so a run fills in on its own as the book grows.
In owners’ words
Reviews left by Wash-Dry-Fold POS customers on their own stores and their own volume.
This system has made ownership much easier! I can get reports for each attendant and much easier to get reports I need to make real time decisions! Keeps better track of inventory than paper and pencil.
My wife and I put this system in our laundromat about 3 months ago. We are still finding new ways to help improve our effectiveness with our customers. We are so pleased with the system and all the new updates that have helped greatly to better serve our customers!
“Free Time” who wants some? This system has made more time for me. No more hand written laundry tickets with poor illegible writing that get lost.
I can pull up billing from my home computer or at the laundry. I can see exactly what was sold or what needs to be ordered. I can pull time sheets from the computer. I don’t have to go to the laundries to collect time cards or add them up any more. I can change prices or add new item tabs all with a click of a button.
I can see who is on the clock at each location and see just how busy they are with the order tracker. I can see which employee is completing the most laundry orders. This system is really the jack of all trades.
WDF POS was created by a laundromat owner with multiple stores that also have a robust drop off business. With such a depth of understanding of the business, it is no wonder WDF POS fits our high volume needs perfectly.
The cloud-based system was easy for our employees to learn and our customers appreciate the smoothness and professionalism of transactions. Training and customer service are the best around. New features are continually being added, and they are very responsive to feedback. I highly recommend it!
Included
Routing, the driver interface and customer scheduling come with the system rather than being bolted on afterward, and they are not metered by stop.
On-demand delivery is integrated through Burq, which dispatches third-party couriers such as Uber and DoorDash, for when you want a courier instead of your own driver and your own van.
Questions
Routes are geographic and usually set before a customer ever books. A store defines a run like a south suburb route from 8am to 3pm, and new bookings in that area land on it. The stops are arranged in the order the driver will work them and go out as a manifest they can run from a phone.
Online. Scheduling runs on mylaundryorder.com, powered by Wash-Dry-Fold POS, and links from your own website so a customer can book at any hour without calling the store.
Call or text the customer, open the stop in maps, read the notes on the order and update its status. The store sees the update without anybody phoning it in.
Yes. A weekly or biweekly customer is set up once and stays on the route, so nobody re-enters them at the start of every cycle.
No. On-demand delivery is integrated through Burq, which dispatches third-party couriers such as Uber and DoorDash, so a store can start delivering without buying a vehicle and move to its own driver later.
Yes. The manifest can be printed for the day or worked electronically from the phone, whichever the driver prefers.
Yes. It comes into the POS as a drop-off order, so the same order tracking, bag labeling, pricing and payment methods apply to it.
Next step
The demo library is recorded on real systems. If it looks like a fit after that, book thirty minutes with a laundromat industry expert who will tell you if it isn’t.
