What makes a laundromat POS easy to train on?

A laundromat POS is easy to train on when the handful of jobs an attendant does all day sit on one screen instead of behind a menu tree. In Wash-Dry-Fold POS the register holds the customer, the items, the departments and payment together, pricing rules are configured once by the owner, and orders move by dragging a card, so a new hire learns one loop rather than a system.

How long does it take to train a new attendant?

A new attendant can usually handle everyday transactions after a short hands-on walkthrough rather than days of formal training. Deeper jobs like reporting and configuration sit with the owner or manager.

What if my long-time attendants do not want to change systems?

Pushback is worth expecting. What tends to settle it is the everyday transactions turning out to be shorter than what they were doing before, so the case gets made by the workflow rather than by the owner.

Do you train my staff, or do I?

Setup and training are done with you as part of getting the system running, and the recorded demo library stays available so an attendant can train the next attendant without waiting on anybody.

Can an attendant train the next attendant?

Yes, and that is the point. Omer Khan of Skyline Laundromats had an attendant learn the system in three days from a coworker rather than from a manager or the vendor. When onboarding does not depend on the owner, losing somebody stops resetting the store.

Does easy to use mean fewer features?

No. Configuration, reporting and the deeper tools are all there, they just live where an owner or manager works rather than on the register screen an attendant uses all shift.

Features / At the counter

A counter screen a new attendant can actually learn.

Wash-Dry-Fold POS is built to be easy to train, because attendant turnover means you end up training somebody more often than you planned to.

Everyday transactions live on one screen with big buttons and a short path: pick the customer, ring the order, take payment. A new hire can handle the common jobs after a hands-on walkthrough instead of days of formal training, and there is less to get wrong while they learn.

Schedule a call →Watch this in the demo

at a glance

Where it worksEvery register, with training and support handled remotely
Who uses itNew hires, veteran attendants and whoever is training them
Time to learnA shift or two on the counter, usually trained by a coworker
Pairs withOrder tracking, retail and till, bag labeling

Without a simple register

Turnover is the tax on a complicated system.

Attendant turnover is a fact of the business. A system that takes a week to learn charges you for that week every single time, and it charges you again in the mistakes made while somebody is still guessing.

Software written for a chain of dry cleaners or a general retail counter is not laid out around the handful of things a laundromat attendant does over and over all shift. This one is.

What training looks like on a complicated system:

01The owner is the only person who can run the whole system
02Training happens over the shoulder during a rush
03Voids and corrections pile up while a new hire finds their footing
04Long-tenured attendants resist a change they expect to be painful
05Every new hire resets the store to square one

How it works

Fewer screens, bigger buttons, one path through the common jobs.

The design goal was not fewer features. It was making the handful of things an attendant does all day sit on the surface, and letting everything else live where an owner can find it.

Step 01

Start at the register

Customer, notes, item buttons and departments are on one screen. There is no menu tree to memorize before a first transaction.

Step 02

Learn one order end to end

Take it in, print the labels, work it across the board, take payment. That single loop covers most of what the job is.

Step 03

Let the system hold the rules

Pricing, minimums and add-ons are configured once by the owner, so an attendant is not doing math or remembering policy at the counter.

Step 04

Give the next hire the same path

Training becomes repeatable, so an experienced attendant can hand it off without the owner running every onboarding.

The Wash-Dry-Fold POS register screen with the customer field, notes, item grid, department buttons and the pay, void and cancel controls. — The register screen a new attendant starts on. Customer, items, departments and payment, without a menu tree to learn first.

The Wash-Dry-Fold POS order tracker board showing orders in the To Do, Sort, Wash, Dry, Fold and Done columns. — The second thing they learn. Orders move left to right by dragging a card, which is most of the instruction it takes.

What changes

What the store gets out of it.

Easy to train is not a comfort feature. The payoff lands in labor hours, in void counts and in how fast a store recovers from losing somebody.

Week one

Productive faster

A new hire can handle everyday transactions after a short walkthrough, so the training shift is a working shift.

On the floor

Fewer corrections

When the common path is obvious there is less to get wrong, which means fewer voids and cleaner drawers while somebody learns.

For the owner

You stop being the manual

Attendants can train attendants. Onboarding stops depending on the one person who knows how everything works.

Omer Khan of Skyline Laundromats had an attendant threaten to quit rather than learn a new system. She learned it in three days, trained by a coworker rather than a manager or a vendor, and became one of his best employees.

In owners’ words

Operators who switched and stayed.

Reviews left by Wash-Dry-Fold POS customers on their own stores and their own staff.

“

I have tried four different POS systems for my laundromat. I’m sure I finally found my permanent solution. There simply is not a more complete solution built for laundromats anyplace in the market.

The wash dry fold functionality if truly exceptional. The reporting is beautiful in its simplicity while being complete. It has made my life SOOO much easier. I work a full time job and am able to monitor things completely.

Ronald HoganShoreside Laundromat

“

WDF POS is the best point of sale system in the laundromat industry… You can go in and edit / modify and create many different functions for employees and mostly the laundromat owners to utilize and manage employees / cash drawers / WnF.

Bryan MoravecSo Fresh N So Clean

“

Wash Dry Fold POS has been most helpful to our laundromat with responsive, professional customer service. We have used WDFPOS for six years. We can’t imagine doing business without WDFPOS.

It is comforting to us that we have a POS system developed and designed by a company who are also laundromat owners and operators. WDFPOS knows the laundromat business! We are busy, busy, busy and could not manage our business as well as we do without the user friendly software and hardware accessories that WDFPOS offers.

Martha MorrisonTwin City Laundry

Read all customer reviews

Included

Training and support come with it.

Onboarding, training and ongoing support are part of the subscription.

Setup is done with you, the demo library stays available for refreshers, and support is answered by people who have run laundromats.

See how it fits your store →

works with

Questions

What owners ask about training.

What makes a laundromat POS easy to train on?
A laundromat POS is easy to train on when the handful of jobs an attendant does all day sit on one screen instead of behind a menu tree. In Wash-Dry-Fold POS the register holds the customer, the items, the departments and payment together, pricing rules are configured once by the owner, and orders move by dragging a card, so a new hire learns one loop rather than a system.
How long does it take to train a new attendant?
A new attendant can usually handle everyday transactions after a short hands-on walkthrough rather than days of formal training. Deeper jobs like reporting and configuration sit with the owner or manager.
What if my long-time attendants do not want to change systems?
Pushback is worth expecting. What tends to settle it is the everyday transactions turning out to be shorter than what they were doing before, so the case gets made by the workflow rather than by the owner.
Do you train my staff, or do I?
Setup and training are done with you as part of getting the system running, and the recorded demo library stays available so an attendant can train the next attendant without waiting on anybody.
Can an attendant train the next attendant?
Yes, and that is the point. Omer Khan of Skyline Laundromats had an attendant learn the system in three days from a coworker rather than from a manager or the vendor. When onboarding does not depend on the owner, losing somebody stops resetting the store.
Does easy to use mean fewer features?
No. Configuration, reporting and the deeper tools are all there, they just live where an owner or manager works rather than on the register screen an attendant uses all shift.