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Demo

Simple enough that we can just show it to you.

Eight walkthroughs of the real screens, start to finish. Makes you wonder why the other guys would rather show you stock footage of folded towels.

A polished brand video tells you nothing about whether a system holds up on a Saturday morning. So these are the tasks your attendants and managers actually do every day: taking an order on the scale, tracking a bag through the plant, invoicing a commercial account, running a delivery route. Watch the ones that match how your store works. When you have seen enough, we will talk about your store specifically.

01

Basic Transaction

Start here. An attendant clocks in, finds the customer, weighs the order on the integrated scale, adds retail, sets a due date and makes change — end to end.

Covered in this video
  • Clock In with Time Clock
  • Start a New Sale
  • Find a Customer’s Account
  • Use Integrated Weight Scale
  • Line Item Instruction Short Cuts
  • Order Specific Instructions
  • Retail Items & Barcode Scanner
  • Quickly Add a Due Date to a Laundry Order (Optional)
  • Print Receipt & Make Change
02

Order Tracker

This is where the system keeps the money from leaking. Every bag is tracked on a drag-and-drop board, every machine start is recorded against an order and pay-at-pickup is collected before anything leaves the building. It is the place to prevent mistakes and employee theft.

Covered in this video
  • Drag & Drop Order Tracker
  • Attendant Comments like “found missing button when sorting”
  • Track Washers & Start Value
  • Track Dryers & Start Value
  • “Empty Machine” reminder for comforters
  • Send a Text Message Notification to Customer
  • Print Labels for Bags & Hanging Items
  • Return an Order to Customer (with time-stamp)
  • Collecting Payment for Pay-at-Pickup Orders
03

Open, Mid and Closing Shift Attendant Checklists

The accountability layer. Each shift gets its own checklist with a time stamp on every item, and you can watch progress from your phone without calling the store.

Covered in this video
  • Why are Checklists needed for each shift?
  • Monthly Maintenance Checklist
  • Employee Time Stamp
  • Holding Employees Accountable
  • Edit, Add and Remove Checklist Items
  • Creating Comments/Excuses for Checklists
  • Drag and Drop Functionality
  • See Laundromat Attendant Checklist Progress from your Phone
04

Repair Tickets

An attendant reports a broken machine from the floor. Managers filter, note and change status; owners and technicians get the email. Nothing lives on a sticky note.

Covered in this video
  • Submitting a Repair Ticket (for attendants)
  • Viewing Repair Tickets
  • Filter by Store, Machine Type, Status, Date, etc.
  • Repair Ticket Notes
  • Changing Repair Status (for managers)
  • Email Notifications for Owners, Managers, Technicians, etc.
05

Commercial Accounts

The B2B side: on-account customers, signatures at drop-off, invoices, partial payments, overpayments and reporting that separates commercial from retail.

Covered in this video
  • Make Customer “On-Account”
  • Taking “On-Account” Payments
  • Account Balance
  • Getting Signature from Drop-Off
  • Building an Invoice
  • Taking Partial Payments
  • Applying Payment to Multiple Orders
  • Taking Overpayments
  • Checking for Open Invoices
  • On-Account Specific Reporting
06

Running Pickup & Delivery from Inside the Store

The operator side, and where recurring and commercial stops are managed. Build routes, work the calendar, set standing pickups, arrange the driver manifest, then follow a wash-dry-fold order out the door on the driver’s own interface with map, text and call.

Covered in this video
  • Enable Pickup & Delivery
  • Creating Routes
  • Pickup & Delivery Calendar
  • Creating Pickups & Deliveries
  • Delivery Notes & Order Notes
  • Recurring Pickup & Delivery
  • Confirming Pickups & Deliveries
  • Arrange the Driver Manifest
  • Driver’s Delivery Interface (Map, Text, Call)
  • Deliver a Wash-Dry-Fold Order
07

Route-based & On-Demand Pickup and Delivery

The customer-facing side of delivery. A customer signs themselves up online for your route, for an on-demand courier, or a combination of the two, and your attendants pick that request up from one interface.

Covered in this video
  • Customer sign-up for a Laundromat’s Delivery Route
  • Customer sign-up for On-Demand Pickup and Delivery (DoorDash, Uber, etc.)
  • Customer sign-up for a Route-based Pickup using On-Demand for delivery
  • Customer Delivery Management
  • Customer Service through Burq for On-Demand Deliveries
  • Laundromat Attendant Interface for Online and On-Demand Pickup & Deliveries
08

Customer Loyalty & Rewards

Turning a first-time drop-off into a regular. Set the program up, restrict it to the categories and items you choose, and watch a reward get claimed at the counter.

Covered in this video
  • Claim Reward
  • Enable Rewards Program
  • Reward Program Options
  • First-Time Customer Rewards
  • Category and/or Item Restrictions for Rewards

Like what you see?

The next step is a conversation, not a checkout.

Thirty minutes with a laundromat industry expert who works in these screens every day. We will go through your volume, your equipment and whether this is the right fit, and tell you if it is not.