Complete Hardware & Software Demo
- Time clock (0:20)
- Login w/ ID (0:34)
- Enforce customer name on order (0:42)
- Selecting a customer or adding a new customer (0:55)
- Customer Notes (1:05)
- Integrated Weight Scale (1:14)
- Line Item Notes & Invoice Notes (1:46)
- Retail Sales (2:26)
- Sales Tax (2:40)
- Order Due Date / Pickup Time (2:53)
- Payments (3:06)
- Built-in Receipt Printer (3:28)
- Receipt Details (3:41)
- Disclaimer for Fragile Items (4:16)
- Bag Labels (5:24)
- Customer Text Messaging (6:40)
- Handing Finished Order to Customer (7:14)
Hi, I’m Brian Henderson with Wash-Dry-Fold POS. Today, we’re going to be looking at how all of the hardware and software works together. Let’s take a look. The first thing we’ll cover is how to clock in. Press this clock icon here in the bottom right corner. Each team member’s given their own unique ID and password, and so they can clock in at the beginning of their shift. Next, they’re going to use their ID code to log in to the software. It is a touch-screen computer, or you can use a keyboard and mouse. And let’s say we have a customer who’s going to drop off their laundry, if I get carried away and don’t select the customer first, the system will remind me to choose a customer from our database or it can add a new one by pressing Find.
As I type in their phone number or their last name, it filters the list automatically. There are notes on file are also saved so we can double-check Mr. John Doe here if he wants us to hang all of his collared shirts or use unscented soap and softener again. Now that we have our customers selected, we can put an item on the weight scale. Most laundromats will leave a basket or a tub sitting on the scale at all times and then the customers can just dump their clothes into the tub. In this case, we’re just setting an item on the scale and we can now press the Wash-Dry-Fold Auto-weigh button, and it reads the scale automatically. It will multiply it by your price per pound. If you have multiple bags of laundry, you could take the first item off the scale, put the next one on, and just press the Auto-weigh button again and it will add up each line item.
In addition to the customer’s permanent account notes that show up every time they drop off the laundry, you can also add one-time notes, either per line item or for the entire invoice. So let’s say for the second bag of laundry, they wanted to have us dry everything on low. We can just add a line item, modify our note here that says, “Dry temperature low.” If we want to add a note for the entire invoice, we can add an invoice note. We could bring up the onscreen keyboard, or we could also type on the physical keyboard itself too. So say, “Spot treat the blue shirt.” Just for example.
The system also allows you to mix and match between drop-off laundry services as well as retail items. So let’s say they also wanted to get this bottle of water. We could simply just scan the bar code for the item and add it to the ticket. It would also allow you to track sales tax on different items. So in most states, laundry service is not subject to sales tax, but retail items are. You can mix and match that way as well.
Let’s add a pickup time to this order. I’m going to press the Pickup Time button, and we’ll just choose the day and time when the order’s due. So let’s say they’re picking it up tomorrow at 10:00 AM. Now, as we get to the payment screen, the system allows you to accept payment at drop-off as well as accepting payment at pickup. In this example, the customer is going to pay at drop-off. So let’s say they handed us $35, I could type in, “35,” and then press Cash. We’ll say, “Yes,” to printing a receipt, and you can see how the receipt printer is built into the base of the computer. We’ve got two copies of the ticket. One goes to the customer, the other stays with the laundry.
So taking a look at the paper receipt that prints out, we’ve got our customer information, our items, and then also our notes for the order. For that bag of laundry that we mentioned to dry with the low temperature, it’s right there associated with that line item. There’s a invoice note about spot treating the blue shirt that we added, and then there’s that permanent customer account note. We also have the pickup time, the due date for the order printed right here at the bottom of the ticket. Every invoice is going to have a barcode printed on it as well for easy and quick recall with the barcode scanner, or you can always search by the invoice number.
This system also has the ability to add an automatic disclaimer for fragile items like rugs or pillows. Sometimes things just happen in the wash for those. So let’s choose our customer again, and now let’s add on an item from a department that we’ve added an automatic disclaimer to. So let’s say this customer’s dropping off a feather pillow, and we’ll add a pickup time of tomorrow at 5:00 PM just because. And then let’s say they’re paying with cash at drop-off like this. Take a look at the length of the receipt. Up top, is the normal style of receipt and down below, is the disclaimer, which you can edit the wording for it. It’s kind of long on purpose for the point of catching the eye of the attendant, reminding them to say something to the customer at time of drop-off about how one or more items has been identified as a fragile item. You can even add a customer signature to the receipt saying that they won’t hold the store responsible if something happens in the wash to the item.
Now it’s time to go ahead and mark the order as completed and print off labels for our finished order, and if a customer has opted into it, send them a text message to let them know that their laundry’s ready for pickup. So we’ll pull up the Order Tracker software, we’ll scan the barcode, or type in the invoice number, or type in the customer’s name. Select it from the search results. The notes on the order are showing up here, the invoice notes that we typed, as well as those permanent customer notes. So not only do you have the notes on the receipt itself, it’s also going to show up on the screen when the attendant’s processing the order just to really try to bring it to their attention if there are any special notes.
We’ll mark the job as completed, and then we’ll be prompted to print off labels for the finished orders. So we’ll type in the number of bags. Let’s say that there’s three bags of laundry in this finished order and two hanging items. We’ll press Print. It’ll give us a preview of what that label is going to look like, and then our labels will print. With these labels, we will use one of them to attach to the finished order, typically just like this. And then all of the rest of the bags in the order, we’ll just get a sticker on each of one of them. Now, if the customer opted in to being text messaged, we’ll be prompted to send a text message. It’ll give you a preview of your template message. You choose the wording on it. But once we press Send SMS, it will then send the text to the customer almost immediately.
Now that the customer has been notified that the laundry’s ready for pickup, they’ll automatically receive reminder text messages at an increment of time of your choosing, typically one week in between reminder messages, until they do pick up the order. So now let’s go through the process of what to do when they come to the store to pick up their order. You pull it up on Order Tracker by scanning the barcode or searching for their name, or invoice number. You’ll Mark Job as Fulfilled. It’ll give a reminder of those notes once again on the order just to be sure. And then we now have a timestamp of exactly when the order was picked up. If it was an unpaid order, there would’ve been a notification very large on the screen saying, “Be sure to collect payment for this order.” Now, we also take a look at the labels we printed off for the finished order. Each bag has a label on it saying how many bags and how many hanging items are in the finished order to make sure everything gets back to the customer.